Senior Strategic CSM: EdTech & Salesforce Expert

ESR Healthcare; Westlake (TX); Hybrid; USD 131,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Medical coverage

Professional development funds

Job summary

A leading healthcare solutions provider in Westlake, TX is seeking a Customer Success Manager. The role focuses on managing customer relationships and ensuring successful onboarding of clients using Gainsight and Salesforce. Ideal candidates should have between 3-5 years of experience in customer success or similar fields and possess strong communication skills. This position offers a hybrid work model and competitive compensation ranging from $131,000 to $150,000.

Qualifications

• 3-5 years of progressive customer success experience or similar field.
• Significant experience working with Gainsight & Salesforce.
• Experience in workforce development or EdTech.

Responsibilities

• Monitor the customer life cycle to ensure mutual success.
• Successfully onboard customers and drive full adoption.
• Collaborate with Account Executives to ensure effective execution.

Skills

Customer relationship management

Sales acumen

Technical aptitude

Communication skills

Education

Bachelor's Degree in Sales or equivalent experience

Tools

Gainsight

Salesforce

Job description

A leading healthcare solutions provider in Westlake, TX is seeking a Customer Success Manager. The role focuses on managing customer relationships and ensuring successful onboarding of clients using Gainsight and Salesforce. Ideal candidates should have between 3-5 years of experience in customer success or similar fields and possess strong communication skills. This position offers a hybrid work model and competitive compensation ranging from $131,000 to $150,000.