Senior Strategic Accounts Manager (Mid-Market)

Garner Health; New York (NY); A distancia; USD 140.000 - 165.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

flexible PTO

Medical/Dental/Vision plan options

401(k) with company match

flexible spending accounts

Teladoc Health and more

Descripción de la vacante

Garner Health seeks a Senior Strategic Accounts Manager to lead Garner's mid-market employer clients (250-1,000 lives) as their trusted partner on plan design, cost trends, and performance.

Reporting to the Director, Strategic Accounts, this role is available remotely with occasional travel to NYC up to 10%. You will own retention, upsell, and ROI reporting to drive Net Revenue Retention and KPI growth for your book.

Formación

• Deep health plan design and benefits knowledge advising employer clients on cost performance.
• 4+ years in a commercially-oriented consultant/broker, account management, or sales role in the employee benefits space.
• Strong results in retention and upsell targets year over year.
• Self-starter mentality in a fast-paced startup environment.
• Excellent communication, presentation, and articulation skills.
• Ability to solve problems in ambiguous strategic situations.
• Desire to be part of a high-performing, mission-driven team with urgency and accountability.

Responsabilidades

• Retain and upsell Garner's mid-market employer clients (250 - 1,000 lives).
• Collaborate with Account Managers to ensure clients receive an excellent experience and achieve results.
• Serve as the client's trusted strategic partner on plan design, bending cost trends, and driving plan performance.
• Establish and manage key broker and client relationships.
• Monitor overall client health, anticipate strategic needs, and address key account risks.
• Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI.
• Drive improved Net Revenue Retention and KPIs for your book of business.

Conocimientos

Health plan design

Account management

Sales / upsell

Strategic thinking

Descripción del empleo

What you'll be part of

Garner is on a mission to transform the U.S. healthcare system — and we're the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

The result is a rare "win win" — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.

About the role

We are seeking an exceptional Senior Strategic Accounts Manager to join our Strategic Accounts team. This role will report to the Director, Strategic Accounts. This role is critical for retaining and growing Garner's mid-market (250 - 1,000 employees) employer clients by serving as their trusted strategic partner on plan design, cost trends, and performance. The Senior Strategic Accounts Manager is responsible for driving improved Net Revenue Retention and other key performance indicators for their book of business.

Where you will work

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Travel up to 10% of the time is expected.

What you will do

• Own the process to retain and upsell Garner's small and mid-market employer clients (250 - 1,000 lives)
• Collaborate with Account Managers to ensure clients receive an excellent experience and achieve expected results.
• Serve as the client's trusted strategic partner on plan design, bending cost trends, and driving plan performance.
• Establish and manage key strategic broker and client relationships.
• Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks.
• Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI.
• Drive improved Net Revenue Retention and other KPIs for your book of business.

The ideal candidate has

• Deep health plan design and benefits knowledge, including experience advising employer clients on benefits strategy and cost performance.
• 4+ years of experience in a commercially-oriented consultant/broker, account management, or sales role in the employee benefits space.
• A deep commercial focus with proven results of achieving retention and upsell targets year over year.
• A self-starter mentality with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment.
• Excellent communication, presentation, and articulation skills.
• Demonstrated ability to solve problems in ambiguous strategic situations.
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

Compensation Transparency

The target salary range for this position (inclusive of Base + Commission) is $140,000 - $165,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is bonus-eligible and eligible to participate in our equity incentive and competitive benefits plans, including but not limited to:

• flexible PTO
• Medical/Dental/Vision plan options
• 401(k) with company match
• flexible spending accounts
• Teladoc Health and more.

Equal Employment Opportunity

Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].