Senior Strategic Accounts Manager

Tech Sales Jobs; United States; Remote; USD 140,000 - 165,000; Full time

Benefits offered by this job

Flexible PTO

Medical/Dental/Vision plan options

401(k) with company match

Flexible spending accounts

Teladoc Health and more

Job summary

Garner Health seeks a Senior Strategic Accounts Manager to join the Strategic Accounts team. This remote role reports to the Director, Strategic Accounts and focuses on retaining and growing mid-market employer clients (250 - 1,000 lives) by advising on plan design and cost trends.

Based in NYC, Garner is remote-friendly with travel up to 10% to HQ. You will collaborate with Account Managers, broker relationships, and internal teams to deliver value and improve KPIs across the book of business.

Qualifications

• Deep health plan design and benefits knowledge.
• 4+ years in employee benefits sales/account management.
• Proven retention and upsell results year over year.
• Ability to work in a fast-paced startup environment.
• Excellent communication and presentation skills.
• Strong problem solving in ambiguous strategic situations.
• Aim to contribute to a high-performing, mission-driven team.

Responsibilities

• Own the process to retain and upsell Garner’s small and mid-market employer clients (250 - 1,000 lives).
• Collaborate with Account Managers to ensure an excellent client experience and results.
• Serve as the client’s trusted strategic partner on plan design, bending cost trends, and driving plan performance.
• Establish and manage key strategic broker and client relationships.
• Monitor overall client health, anticipate strategic needs, and address risks proactively.
• Partner with finance, product, data, and technology to deliver ROI reports.
• Drive improved Net Revenue Retention and other KPIs for your book of business.

Skills

Health plan design

Benefits knowledge

Account management

Sales

Communication

Problem solving

Startup mindset

Job description

Senior Strategic Accounts Manager (Mid-Market)

Location: Remote

Department: Strategic Accounts

What you’ll be part of

Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster.

The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can.

About the role:

We are seeking an exceptional Senior Strategic Accounts Manager to join our Strategic Accounts team. This role will report to the Director, Strategic Accounts. This role is critical for retaining and growing Garner’s mid-market (250 - 1,000 employees) employer clients by serving as their trusted strategic partner on plan design, cost trends, and performance. The Senior Strategic Accounts Manager is responsible for driving improved Net Revenue Retention and other key performance indicators for their book of business.

Where you will work:

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. Travel up to 10% of the time is expected.

What you will do:

• Own the process to retain and upsell Garner’s small and mid-market employer clients (250 - 1,000 lives)
• Collaborate with Account Managers to ensure clients receive an excellent experience and achieve expected results.
• Serve as the client’s trusted strategic partner on plan design, bending cost trends, and driving plan performance.
• Establish and manage key strategic broker and client relationships.
• Monitor overall client health, anticipate strategic needs, and execute proactive plans to address key account risks.
• Partner with finance, product, data, and technology teams to deliver reports demonstrating Garner's value and ROI.
• Drive improved Net Revenue Retention and other KPIs for your book of business.

The ideal candidate has:

• Deep health plan design and benefits knowledge, including experience advising employer clients on benefits strategy and cost performance.
• 4+ years of experience in a commercially-oriented consultant/broker, account management, or sales role in the employee benefits space.
• A deep commercial focus with proven results of achieving retention and upsell targets year over year.
• A self-starter mentality with the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment.
• Excellent communication, presentation, and articulation skills.
• Demonstrated ability to solve problems in ambiguous strategic situations.
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Compensation Transparency:

The target salary range for this position (inclusive of Base + Commission) is $140,000 - $165,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is bonus-eligible and eligible to participate in our equity incentive and competitive benefits plans, including but not limited to:

• flexible PTO
• Medical/Dental/Vision plan options
• 401(k) with company match
• flexible spending accounts
• Teladoc Health and more

Equal Employment Opportunity:

Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].