Senior Strategic Account Manager - Remote - Remote

AssistRx; Orlando (FL); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in the pharmaceutical industry is seeking a Senior Account Manager to enhance client relationships and ensure satisfaction with their services. The successful candidate will work closely with pharmaceutical brands, presenting new ideas and resolving complex issues while driving success through strategic partnerships.

Benefits

Supportive, fast-paced environment

Competitive pay structure

Matching 401(k) with immediate vesting

Medical, dental, vision, life, and short-term disability insurance

Qualifications

• Minimum three years of experience in customer support and/or sales roles.
• Experience in the pharmaceutical industry, especially with Brand Teams.
• Project Management or Account Management experience is strongly desired.

Responsibilities

• Cultivates and maintains relationships with pharmaceutical manufacturing partners.
• Collaborates with Client Services to resolve complex support issues.
• Manages delivery of services to achieve high client satisfaction.

Skills

Customer support

Sales

Technical skills

Education

Bachelor's degree or equivalent experience

Job description

The Senior Account Manager cultivates and maintains AssistRx’s relationships with pharmaceutical manufacturing partners. In this role, you'll work with pharmaceutical executives (Associate Director and above) daily to ensure they receive maximum value from iAssist’s features and services. The Pharmaceutical Account Manager presents new ideas and innovations to clients, upselling and enhancing their products, and acts as the liaison between Pharmaceutical Brand Teams and all key AssistRx stakeholders.

Responsibilities

• Form strategic partnerships with clients by understanding their business goals, technical challenges, and infrastructure to ensure an outstanding customer experience.
• Establish and maintain a role as advisor to clients and colleagues.
• Present new ideas and innovations to clients to upsell and improve their products and services.
• Research high-level solutions for clients.
• Develop relationships with clients through regular meetings and conference calls to review service quality and maximize benefits from iAssist’s features.
• Collaborate with Client Services to resolve complex support issues effectively.
• Manage delivery of services to achieve high client satisfaction and trust.
• Determine effective problem resolution methods, utilizing internal resources when necessary.
• Serve as the primary point of contact for sales and service.
• Participate in client quarterly reviews, annual Plan of Action meetings, and other travel as needed.
• Plan milestones and track progress.
• Keep others informed by presenting relevant information clearly.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum three years of experience in customer support and/or sales roles.
• Experience working in the pharmaceutical industry, especially with Pharmaceutical Brand Teams.
• Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management experience is strongly desired.
• Technical skills are essential.

Benefits

• Supportive, fast-paced environment
• Competitive pay structure
• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, and short-term disability insurance

AssistRx, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other protected categories under federal, state, or local law.

Employment is conditional upon successful completion of a pre-employment background check. All hires must verify identity and work eligibility in the U.S. upon hire. Sponsorship/work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or vendors; unsolicited resumes will be considered property of AssistRx, and no fee will be paid in the event of a hire.