Senior Store Pro: Auto Parts & Customer Solutions

Genuine Parts Company; California; Sur place; USD 29 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) plan

Paid time off

Employee stock purchase plan

Tuition reimbursement

Professional development

Wellness programs

Résumé du poste

Genuine Parts Company in California is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shops. You will identify and source parts using catalogs and POS systems, advise on technical questions, and support store operations with inventory and logistics.

The role emphasizes strong product knowledge, customer satisfaction, and collaboration with teammates to maintain a high-performing retail environment.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• Ability to maintain professionalism and composure under pressure.

Responsabilités

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards.
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Connaissances

Communication skills

Interpersonal skills

Organizational skills

Formation

High School Diploma or equivalent

Outils

POS systems

Cataloging tools (TAMS)

Description du poste

Genuine Parts Company in California is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shops. You will identify and source parts using catalogs and POS systems, advise on technical questions, and support store operations with inventory and logistics.

The role emphasizes strong product knowledge, customer satisfaction, and collaboration with teammates to maintain a high-performing retail environment.