Senior Store Dispatcher

Dr. Mylissa's Medical Boutique; Windham (ME); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

GPC in Windham, ME is seeking a Delivery Dispatch Lead to plan local deliveries and supervise a team of drivers, ensuring timely service for wholesale accounts and high performance standards.

You will coordinate routes, monitor driver progress, and maintain strong communication with customers and stores, while stepping in as driver during peak periods. Competitive starting pay applies.

Qualifications

• High School Diploma or equivalent.
• 1-2 years experience in retail automotive service industry, preferably in parts/retail/dealership.
• Able to work in fast-paced environment and remain calm under pressure.
• Proactive with strong communication and leadership skills.
• Ability to identify part numbers and line codes for accurate delivery.
• Able to lift/move up to 60 pounds.
• Valid driver''s license.

Responsibilities

• Assigns drivers to deliveries considering product, location, and time of day.
• Tracks progress of drivers along routes.
• Balances workloads, break times, and customer needs when assigning drivers.
• Checks drivers'' in/out times and records for analysis and efficiency improvements.
• Receives and resolves customer requests or complaints.
• Acts as driver when needed during peak delivery times.

Skills

Leadership

Customer service

Communication

Problem solving

Organizational skills

Time management

Team coordination

Physical stamina

Driver's license

Education

High School Diploma

Job description

Windham, ME, USA

Full time

R26_0000030709

Position Mission

Dispatches and plans local deliveries to wholesale customers in a timely and efficient manner. Coordinates deliveries to all wholesale customers while providing leadership and direction to a team of delivery drivers. Serves as the link between assigned accounts, the store, and the drivers to ensure maximum service and high performance standards.

Position Performance Measures

• Customer satisfaction
• Deliveries completed

Responsibilities

• Assigns drivers to make deliveries by taking into account product to be delivered, customer locations, and time of day.
• Tracks progress that drivers make along their routes.
• Balances and adjusts workloads, break times, and customer needs when assigning drivers.
• Checks drivers' in and out time and transfers these records into a company's files for analysis and improvements in efficiency.
• Receives and resolves any requests or complaints made by the customers.
• Acts as driver when/if needed during peak delivery times.

Experience, Education, and Abilities

• High School Diploma or equivalent work experience required.
• 1-2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, and jobber or retail establishment.
• Enjoy working with people in a fast-paced setting; be competitive yet have the ability to work calmly under pressure.
• Possess a proactive attitude with superior communication and leadership skills.
• Be analytical, possess problem solving, organizational and customer service skills.
• Possess a high sense of urgency and be customer oriented.
• Ability to handle multiple tasks and time sensitive issues.
• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including accurately and rapidly identifying sequence of numbers and letters.
• Able to work on feet (stand and walk) for assigned work shift.
• Capable of lifting and moving parts and boxes weighing up to 60 pounds.
• Possess a valid driver's license.

This position offers a starting hourly rate of $21.75. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

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