Store Senior Dispatcher

NAPA Auto Parts; Latham (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(k) retirement plan

Paid time off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts in New York state is seeking a Dispatch/Delivery Supervisor to plan and dispatch local deliveries to wholesale customers, coordinating a team of drivers. You will act as the link between accounts, the store, and drivers to ensure maximum service and high performance standards.

The role requires a high school diploma, 1–2 years in retail automotive service, strong leadership and communication, and the ability to lift up to 60 pounds with a valid driver’s license.

Qualifications

• High School Diploma or equivalent work experience.
• 1–2 years in retail automotive service, preferably parts department or dealership.
• Enjoy working with people in a fast-paced setting and handle pressure.
• Proactive with strong communication and leadership skills.
• Analytical with problem solving and organizational abilities.
• Urgency to be customer oriented and able to multitask.
• Identify part numbers and codes quickly for accurate delivery.
• Stand/walk for shifts and lift up to 60 pounds; valid driver's license.

Responsibilities

• Assigns drivers to deliveries based on products, locations and time.
• Tracks progress of drivers along routes.
• Balances workloads and customer needs during assignments.
• Checks in/out times and logs records for efficiency improvements.
• Receives and resolves customer requests or complaints.
• Acts as driver during peak delivery times.

Skills

Leadership

Communication

Time management

Analytical thinking

Customer service

Multitasking

Problem solving

Driver's license

Education

High School Diploma or equivalent

Job description

Position Mission

Dispatches and plans local deliveries to wholesale customers in a timely and efficient manner. Coordinates deliveries to all wholesale customers while providing leadership and direction to a team of delivery drivers. Serves as the link between assigned accounts, the store, and the drivers to ensure maximum service and high performance standards.

Position Performance Measures

• Customer satisfaction
• Deliveries completed

Responsibilities

• Assigns drivers to make deliveries by taking into account product to be delivered, customer locations, and time of day.


• Tracks of the progress that drivers make along their routes.


• Balances and adjusts workloads, break times, and customer needs when assigning drivers.


• Checks drivers' in and out time and transfer these records into a company's files for analysis and improvements in efficiency.


• Receives and resolves any requests or complaints made by the customers.


• Acts as driver when/if needed during peak delivery times.

Experience, Education, And Abilities

• High School Diploma or equivalent work experience required.


• 1-2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, and jobber or retail establishment.


• Enjoy working with people in a fast-paced setting; be competitive yet have the ability to work calmly under pressure.


• Possess a proactive attitude with superior communication and leadership skills.


• Be analytical, possess problem solving, organizational and customer service skills.


• Possess a high sense of urgency and be customer oriented.


• Ability to handle multiple tasks and time sensitive issues.


• Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including accurately and rapidly identifying sequence of numbers and letters.


• Able to work on feet (stand and walk) for assigned work shift.


• Capable of lifting and moving parts and boxes weighing up to 60 pounds.


• Possess a valid driver's license.

This position offers a starting hourly rate of $21.75. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans.


• Retirement Plan: 401(k) with company match.


• Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave


• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.