Senior Store Dispatcher

NAPA Auto Parts; Windham (ME); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts in Windham, ME seeks a Dispatch Supervisor to organize local deliveries for wholesale customers and lead a team of drivers. You will coordinate routes, assign drivers, and serve as the link between accounts, store, and drivers to ensure timely, accurate deliveries.

You will monitor driver performance, balance workload, and resolve customer requests while maintaining high service standards. The role demands a proactive, people-oriented supervisor with strong communication and

Qualifications

• High School Diploma or equivalent.
• 1-2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, and jobber or retail establishment.
• Be capable of working in a fast-paced, customer-focused environment with the ability to perform under pressure.

Responsibilities

• Assigns drivers to make deliveries by considering product, customer locations, and time of day.
• Tracks progress of drivers along routes.
• Balances and adjusts workloads, break times, and customer needs when assigning drivers.
• Checks drivers’ in and out times and records these in company files for analysis.
• Receives and resolves customer requests or complaints.
• Acts as driver when needed during peak delivery times.

Skills

Leadership

Communication

Customer service

Time management

Problem solving

Team coordination

Education

High School Diploma or equivalent

Job description

Position Mission:

Dispatches and plans local deliveries to wholesale customers in a timely and efficientmanner. Coordinates deliveries to all wholesale customers while providing leadership anddirection to a team of delivery drivers. Serves as the link between assigned accounts, the
store, and the drivers to ensure maximum service and high performance standards.

Position Performance Measures

• Customer satisfaction
• Deliveries completed
  

Responsibilities:

The following section contains the primary responsibilities for this position. Job holder is responsible for performing any other duties as assigned by management. List the significant activities that support that function, for instance manage the
annual store audit process. Where possible use language that ties the job back to the companymission and vision.

• Assigns drivers to make deliveries by taking into account product to be delivered,
  

customer locations, and time of day.

• Tracks of the progress that drivers make along their routes.
• Balances and adjusts workloads, break times, and customer needs when assigning drivers.
• Checks drivers’ in and out time and transfer these records into a company’s files for
  

analysis and improvements in efficiency.

• Receives and resolves any requests or complaints made by the customers.
• Acts as driver when/if needed during peak delivery times.
  

Experience, Education, And Abilities

• High School Diploma or equivalent work experience required.
• 1-2 years prior experience in the retail automotive service industry, preferably in an
  

automotive part department, dealership, and jobber or retail establishment.

• Enjoy working with people in a fast-paced setting; be competitive yet have the ability to
  

work calmly under pressure.

• Possess a proactive attitude with superior communication and leadership skills.
• Be analytical, possess problem solving, organizational and customer service skills.
• Possess a high sense of urgency and be customer oriented.
• Ability to handle multiple tasks and time sensitive issues.
• Be functionally literate and capable of understanding and recognizing part numbers and
  

line codes to ensure proper selection and delivery of parts, including accurately and
rapidly identifying sequence of numbers and letters.

• Able to work on feet (stand and walk) for assigned work shift.
• Capable of lifting and moving parts and boxes weighing up to 60 pounds.
• Possess a valid driver's license.
  

This position offers a starting hourly rate of $21.75. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits

Health Insurance: Comprehensive medical, dental, and vision plans.
Retirement Plan: 401(k) with company match.
Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave
Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.