Store Dispatcher

FailSafe Communications; Billings (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

NAPA Auto Parts is seeking a Store Dispatcher in Billings, MT. You will schedule deliveries, dispatch drivers, and ensure correct parts reach customers with speed and courtesy.

Responsibilities include route planning, tracking delivery quality, handling returns, and maintaining fleet readiness to uphold high service standards. A high school diploma and valid license are required, with teamwork and accuracy valued.

Qualifications

• High school diploma or equivalent.
• Passion for delivering customer care with excellent verbal and written communication.
• Keen sense for seeing, hearing and remembering part numbers and line codes.
• Agility to bend to floor-level shelves and reach upper shelves with stool or ladder.
• Stamina to stand and walk for the shift; strong team player in a fast-paced setting.
• Self-motivated with a strong sense of urgency, organized and detail-oriented.
• Valid driver's license.

Responsibilities

• Schedule deliveries and dispatch drivers in a timely manner.
• Ensure correct parts are delivered to customers accurately and courteously.
• Map efficient delivery routes.
• Track and analyze delivery service using the Delivery Management System.
• Resolve customer issues with effective solutions.
• Handle cash returned by drivers and maintain records.
• Inspect returns and prepare them for disposition to DC or manufacturer.
• Maintain fleet readiness and report vehicle issues affecting service quality.

Skills

Customer care

Communication skills

Attention to part numbers

Team player

Self-motivation

Urgency and initiative

Detail-oriented

Education

High school diploma

Tools

Delivery Management System

Job description

Billings, MT, USA Full time

R26_0000035571

Job Description

NAPA Auto Parts is seeking an enthusiastic and hard-working Store Dispatcher to join our rapidly growing team of Auto Parts professionals.

Responsibilities

• Scheduling deliveries and dispatching delivery drivers on a timely basis
• Ensuring that the right parts are delivered to the right customer order with precision, speed and courtesy
• Mapping out routes for deliveries that are as efficient as possible
• Tracking and analyzing quality of delivery service using Delivery Management System
• Overcoming roadblock problems for customers and chart effective solutions
• Handling cash returned by drivers and keep accurate records
• Inspecting returned parts and cores and preparing them for return the Distribution Center or manufacturer
• Maintaining the fleet to ensure vehicles are in safe and proper working order and flag problems with vehicles that detract from quality delivery service

Qualifications

• High school diploma or equivalent
• Passion for delivering customer care Excellent verbal and written communication skills
• Keen sense for seeing, hearing and remembering part numbers and line codes
• Agility to bend to floor-level shelves and reach to upper shelves (eight feet) with use of stool or ladder and walk up and down stairs
• Stamina to stand and walk for entire work shift Motivated team player able to thrive in a fast-paced environment
• Self-Motivated, strong sense of urgency, organized, detail-oriented, solid judgment
• Valid Driver's License .

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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