Senior Store Coach: Lead Growth & Customer Experience

Nike Inc; Milpitas (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Employee Stock Purchase Plan (ESPP)

Employee discounts (Nike, Converse, J"

Job summary

Nike Inc. is hiring a Senior Store Manager for the Nike Factory Store in Milpitas. You will lead a high-energy team, drive customer service, and manage operations to deliver a superior shopping experience in a fast-paced setting.

You’ll train and empower your team, implement Nike service principles, and foster community partnerships while upholding our brand culture and values. This full-time role includes benefits and growth opportunities.

Qualifications

• Minimum of six years of customer-facing retail or hospitality experience.
• Minimum of four years of store management experience.
• Experience with retail operations, budgeting, planning, customer service, sales, and people leadership.

Responsibilities

• Being enthusiastic, passionate, and knowledgeable about NIKE products and services.
• Leading your team with courage and cultivating your store environment to achieve sales, service, organization, customer satisfaction and profitability goals while maintaining safety and operational standards.
• Fostering a high performing, engaged team environment with a culture of recognition and rewards.
• Driving store operation excellence and executing brand initiatives, including P/L statements, labor management, expenses, activations, and programs.
• Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management.
• Working with District Partners on key enterprise-wide initiatives and programs.

Skills

Customer-facing

Leadership

Retail operations

Budgeting

Planning

Microsoft Office

People leadership

Tools

Microsoft Office

Retail POS systems

Job description

Nike Inc. is hiring a Senior Store Manager for the Nike Factory Store in Milpitas. You will lead a high-energy team, drive customer service, and manage operations to deliver a superior shopping experience in a fast-paced setting.

You’ll train and empower your team, implement Nike service principles, and foster community partnerships while upholding our brand culture and values. This full-time role includes benefits and growth opportunities.