Senior Staff Representative - Quality Assurance ( REMOTE)

United Airlines; Chicago (IL); Remote; USD 90,000 - 117,000; Full time

Benefits offered by this job

Flight privileges

Health and wellness benefits

Job summary

United Airlines is seeking a Senior Staff Representative - Quality Assurance for a 100% remote role with 50% travel. The candidate will perform audits and investigations under CFR Title 14, Part 121.373, ensuring compliance across engineering, maintenance, and related programs.

Minimum qualifications include a BS in aviation/engineering, 2 years in aviation quality roles, and strong regulatory knowledge. Travel, collaboration with FAA, and reporting to senior leaders are key aspects of the role.

Qualifications

• Bachelor's degree in aviation, engineering, technology or related field.
• Two years' experience in aviation, preferably in aircraft maintenance inspection, engineering, and/or quality assurance
• Working knowledge of pertinent Code of Federal Regulations and Company Manuals / Requirements
• Familiar with engineering documents, drawings, AMMs, IPCs, and WDMs
• Proficiency with Microsoft Office applications and demonstrated experience learning Company-specific platforms
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Responsibilities

• Responsible for the accomplishment of audits and / or investigations on behalf of United in direct support of the CFR Title 14, Part 121.373 and applicable regulatory requirements.
• Performs on-site and external compliance audits, approvals, and/or surveillance activities within Technical Operations and external support agencies.
• Conduct risk assessments, generate audit reports, monitor corrective actions, and follow-up to ensure program compliance.
• Support continuous improvement initiatives by assessing operational compliance and performance to regulations, policies and procedures.
• Participate in other duties as assigned by the Sr. Manager or Director of Quality Assurance.
• Interface with senior management through reports, presentations and corrective action tracking.
• Collaborate with FAA and other regulatory bodies as needed.

Skills

Regulatory compliance knowledge

Audit & investigation experience

Data analysis concepts

Microsoft Office proficiency

Attention to detail

Interpersonal communication

Education

Bachelor's degree in aviation, engineering, technology or related field

Tools

Palantir

Spotfire

SQL

Job description

Senior Staff Representative - Quality Assurance ( REMOTE)

Location Chicago, Illinois, United States This job is associated with 2 categories Job Id WHQ00026914 Tech Ops / Maintenance - Management & Administrative Job Type Full-Time Posted Date 10/06/2026

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job Overview and Responsibilities

Responsible for the accomplishment of audits and / or investigations on behalf of United in direct support of the Code of Federal Regulations Title 14, Part 121.373 (Continuing Analysis and Surveillance System), and the applicable United and supporting regulatory requirements. Performs on-site and external compliance audits, approvals, and/or surveillance activities associated with the methods, practices, and procedures utilized within Technical Operations and external support agencies. Perform risk assessments, generate audit reports, monitor corrective actions, and follow-up as necessary to ensure program compliance and that acceptable quality levels are maintained. Support United continuous improvement initiatives by conducting assessments for operational compliance and performance to applicable regulations, company policies and procedures primarily encompassing engineering, inspection, maintenance, aircraft records, part procurement and manufacturing, fueling, and other technical programs. Participates in other duties as assigned by the Sr. Manager or Director of Quality Assurance.

• Responsible for the Surveillance Requirements of the Continuing Analysis and Surveillance System per applicable UA and regulatory requirements
• Conduct investigations through interviews, data analysis, evidence collection and factual documentation
• Document and report findings, and ensure corrective actions are initiated.
• Integrate SMS principles into surveillance activities including identification of hazards of high safety and regulatory compliance risks
• Validate root causes, corrective and preventive actions
• Collaborate with relevant organizations to finalize audit conclusions, secure commitments and create final investigation report
• Provide regulatory guidance and support CASS Review Board (CRB) on technical matters
• Actively participate in industry or regulatory meetings as the designated company representative, and maintains liaison with the FAA or other regulatory agencies in routine matters
• Interface with senior management through reports, presentations and constructive feedback.

This opportunity is 100% remote with 50% travel.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree in aviation, engineering, technology or related work or military experience
• Two years' experience in aviation, preferably in aircraft maintenance inspection, engineering, and/or quality assurance
• Working knowledge of pertinent Code of Federal Regulations and Company Manuals / Requirements
• Familiar with engineering documents, drawings, AMM's, IPCs, and WDMs
• Proficiency with Microsoft Office applications and demonstrated experience learning Company-specific platforms
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• American Society of Quality or Six Sigma Green Belt certification; FAA Airframe or Powerplant License
• Three years' experience in aviation, preferably in aircraft maintenance inspection, engineering, and/or quality assurance; experience in engineering and/or quality assurance auditing and risk assessment skills; experience writing policies and procedures.
• Knowledge of data analysis and visualization software (i.e., Palantir, Spotfire, and/or SQL)
• Knowledge of process mapping, measurement and improvement techniques

The base pay range for this role is $89,965.00 to $117,212.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accidental & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]