Senior Analyst - Tech Ops Analytics

United Airlines; Chicago (IL); On-site; USD 90,000 - 117,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Parental leave

Employee assistance program

Commuter benefits

Flight privileges

Paid holidays

Paid time off

401(k)

Job summary

United Airlines is seeking a Senior Analyst in its Technical Operations Analytics team in Chicago to turn data into insights that drive maintenance planning, supply chain, and operations decisions. You will craft analytical solutions, build predictive models, and present findings to senior leaders to influence fleet performance.

The role demands strong SQL and data visualization skills, experience with large datasets, and collaboration across internal and external teams.

Qualifications

• Bachelor's degree in quantitative fields such as Math, Statistics, OR Economics or CS.
• 3+ years analytics experience.
• Experience with large data sets, attention to detail.
• Knowledge of predictive modeling and database querying.
• Strong analytical skills with ability to present to senior leadership.
• SQL querying across relational databases (Teradata, Oracle, MySQL).

Responsibilities

• Explore data, run rigorous analyses, and present findings to stakeholders.
• Extract data from multiple sources for analysis and ad-hoc reports.
• Review and enhance dashboards and performance indicators.
• Develop statistical models to improve forecasts and efficiency.
• Collaborate with internal/external teams and share best practices.

Skills

Data analytics

Statistical modeling

Data visualization

SQL querying

Python/R/SAS

Education

Bachelor's degree in quantitative fields

Master's degree preferred

Tools

SQL

Python

R

SAS

PowerBI

Tableau

Spotfire

ggplot2

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Job overview and responsibilities

The Technical Operations Analytics team is looking for a passionate Senior Analyst to turn data into information and information into insights to drive business decisions. The group strives to get the right work done on the right aircraft at the right location at the right time. To do this, we partner with business experts to pursue analytical opportunities within maintenance planning, supply chain, aircraft engineering, maintenance execution, and maintenance programs, among other areas. We are seeking creative, driven, and detail-oriented individuals who enjoy tackling complex problems quantitatively. Individuals who have a desire to improve the performance of United's fleet and maintenance operation are encouraged to apply. This role requires not only analytics skills, but also strategic thinking and strong internal/external client relationships. High-level responsibilities of the role include:

• Explore and mine data, identify key issues, apply rigorous statistical analysis, and present findings with our stakeholders and organizational leaders
• Extract data from a variety of sources for use in analysis and models; complete ad-hoc reporting and data analysis
• Review existing reports, dashboards, and performance indicators to modify, enhance, and develop new reports
• Develop statistical models to improve forecasts, labor efficiency, operational metrics, financial performance, etc.
• Encourage development and sharing of internal best practices and foster collaboration with internal and external teams

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in quantitative fields like Math, Statistics, Operations Research, Economics, Computer Science, Engineering or related field
• At least 3+ years of work experience in analytics
• Proven comfort and an intellectual curiosity for working with large sets of data with attention to detail and accuracy, and pulling in relevant team members to address identified - and sometimes undiscovered - needs
• Knowledge of predictive modeling, test design, relational database structures, and database querying
• Strong analytical skills with experience in collecting, manipulating, and analyzing complex and high-volume data from various sources to highlight patterns and relationships
• Experience in building presentations for senior leadership
• Query relational databases using SQL (Teradata, Microsoft, Oracle, MySQL, etc.)
• Transform and model data in a quantitative analysis software package or language (Python, R, SAS, etc)
• Experience using data visualization tools (ie. PowerBI, Spotfire, Tableau, ggplot2, etc.)
• Work autonomously to learn from subject matter experts, identify gaps in data, and generate quantitative solutions to problems
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree in quantitative fields like Math, Statistics, Operations
• At least 1 year of Airline experience preferred
• Basic programming skills for web scraping and experience of working with non-structured data
• Understanding of airline maintenance operations
• Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security

The base pay range for this role is $89,965.00 to $117,212.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]