Quality Engineering Manager

United Airlines; Chicago (IL); Presencial; USD 102 000 - 133 000; Tempo integral

Resumo da oferta

United Airlines’ Digital Technology team is driving cutting-edge solutions to build the best airline. As a Quality Engineering Manager, you’ll lead QA initiatives, govern multi-project testing, and mentor onsite and offshore teams to uphold top quality standards.

You’ll collaborate across application teams and leadership to mature testing practices, implement AI-first strategies, and partner with DevOps to streamline CI/CD for regression tests in QA and Production.

Qualificações

• Bachelor's degree in Computer science, Information technology or similar.
• 3+ years of Quality Engineering experience leading large enterprise programs.
• 3+ years of hands-on test automation framework implementation.
• 3+ years of hands-on automation scripting with Selenium or Playwright.
• 3+ years experience in release automation (CI/CD) and performance testing.
• 1+ years experience using GenAI & Agents for validation.
• Willing and able to travel domestic/internationally (up to 10%).
• Must be legally authorized to work in the United States without sponsorship.

Responsabilidades

• Governs functional and non-functional testing across Agile, integration, end-to-end, performance, and stress testing.
• Leads onsite and offshore Quality Engineering teams ensuring ownership of deliverables.
• Collaborates with application teams and leadership to advance QA maturity.
• Develops strategies to improve QA practices pre- and post-deployment.
• Partners with DevOps to build CI/CD pipelines for tests in QA and Production.
• Drives test automation and AI-first testing approaches across projects.

Conhecimentos

Quality Engineering

Test Automation

CI/CD

GenAI

Selenium

Playwright

Communication

Formação académica

Bachelor's degree in Computer Science/Information Technology

Ferramentas

Jira

Zephyr

ADO

Playwright

Selenium

Postman

Descrição da oferta de emprego

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting‑edge technology to build the best airline in the history of aviation.

Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

As a Quality Engineering Manager of Information Technology at United, you will be responsible for the delivery of excellence through strategic resource planning and automation focused quality initiatives. You’ll lead and mentor both onsite and offshore Quality Engineering teams, ensuring they take full ownership of deliverables and uphold the highest standards.

In this role, you will be accountable for governing quality efforts across multiple projects and/or large programs with several quality engineering & testing workstreams. You’ll collaborate closely with application teams and organizational leadership to influence best in class quality practices and advance TMMi test maturity across the enterprise.

• Govern functional and non‑functional testing that includes agile, integration, end to end, performance, stress and endurance test with application development and non‑functional teams
• Offer creative solutions to solve complex problems such as technical limitations for test automation, late delivery of QA builds, scope creep, emergency changes, shifting priorities, etc.
• Drive innovations and efficiencies with GenAI capabilities from proof of concept to implementation across Digital Technology
• Develop and implement strategies to improve Quality Engineering practices from pre to post deployment (i.e. gating criteria, in sprint test automation, tooling)
• Partner with application DevOps teams and build CICD pipeline for the sanity, integration and regression tests in QA and Production environments
• Accountable for overseeing quality efforts on multiple projects and/or a large program that consists of multiple testing tracks and applications, using test automation principles and AI‑first approach
• Research and resolve people and project issues; provide recommendations; elevate to senior management as needed

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Computer science, Information technology or similar
• 3+ years of Quality Engineering experience with managing large enterprise programs
• 3+ years of hands‑on experience implementing Test Automation framework
• 3+ years of hands‑on experience in automation scripting with Selenium or Playwright.
• 3+ years of experience in supporting release automation (CICD) and application performance testing
• 1+ years of experience in using GenAI & Agents to expedite functional and non‑functional validation
• Willing and able to travel domestic/internationally (up to 10%)
• Listening, communication, partnership and negotiation skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Previous airline experience
• Understanding of GenAI testing technologies
• CSTE or any other Test Automation related certifications
• Test Management Tools: Jira, Zephyr, Microsoft Test Management (ADO)
• Automation: Hands‑on exposure to Playwright/Selenium, Ready API/Rest Assured, Postman, SeeTest, or any others to automate API's, UI and Mobile applications
• Continuous Integration and Deployment: Harness/Github Actions or any other tools
• Understanding of cloud, distributed, microservice, mainframe and desk top based technology (AWS Preferred)

The base pay range for this role is $102,220.00 to $133,194.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]