Senior SRE: Remote, Observability & Reliability

JobCubby; Indianapolis (IN); Hybrid; USD 115,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

401k matching

Fully remote in US

Job summary

Bloomerang is seeking an experienced Site Reliability Engineer to evolve our SRE practices, focusing on reliability, observability, and automation across services, databases, and infrastructure. You will own complex production issues, drive proactive reliability, and collaborate with Software Engineering, Product, Support, and DevOps in a fully remote role within the United States.

This is a hands-on, cross-functional role with on-call rotation and a strong emphasis on improving customer

Qualifications

• Hands-on SRE experience applying software engineering practices to production reliability and helping establish or mature SRE practices.
• Strong knowledge of SLIs, SLOs, error budgets, observability, automation, and toil reduction.
• Experience building monitoring, dashboards, alerts, and telemetry using tools such as Honeycomb, New Relic, Grafana, CloudWatch, Kibana, or similar.
• Experience with production incident management, root cause analysis, blameless post-incident reviews, and corrective-action follow-through.
• Strong programming and scripting skills to navigate and troubleshoot application code and build automation and operational tooling.
• Strong SQL and relational database skills for production troubleshooting; PostgreSQL experience preferred.
• Experience troubleshooting cloud-hosted applications using source code, logs, APIs, telemetry, event streams, and databases.
• Comfort navigating application stacks across technologies such as PHP, .NET, and Node.js.

Responsibilities

• Own complex production support escalations and ticket triage, providing hands-on troubleshooting and resolution alongside reliability work.
• Partner with Software Engineering to investigate complex production issues, identify root causes and reliability risks, and drive permanent solutions to recurring problems and defects.
• Bring proven SRE practices to the team and foster proactive reliability, continuous improvement, automation, and shared ownership.
• Lead incident response from triage and mitigation through recovery, root cause analysis, and blameless post-incident reviews, turning lessons learned into reliability improvements.
• Build observability across products, services, and critical customer workflows using meaningful metrics, logs, traces, dashboards, and actionable alerts.
• Define and mature SLIs and SLOs that measure system reliability and customer experience.
• Develop synthetic monitoring for critical customer journeys to detect failures before they impact customers.
• Identify sources of recurring operational toil and drive automation, tooling, process improvements, or permanent fixes that reduce manual effort.
• Use AI-assisted tools and source code repositories to accelerate triage, troubleshooting, code analysis, automation, and technical investigation.
• Participate in a rotating on-call schedule, primarily during business hours, with limited after-hours and weekend support.

Skills

SRE experience

Observability

Automation

Troubleshooting

Programming & scripting

Tools

Honeycomb

New Relic

Grafana

CloudWatch

Kibana

Job description

Bloomerang is seeking an experienced Site Reliability Engineer to evolve our SRE practices, focusing on reliability, observability, and automation across services, databases, and infrastructure. You will own complex production issues, drive proactive reliability, and collaborate with Software Engineering, Product, Support, and DevOps in a fully remote role within the United States.

This is a hands-on, cross-functional role with on-call rotation and a strong emphasis on improving customer