Senior SRE Program Manager - Reliability & Automation

Charles Schwab; Southlake (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Sabbatical after 5 years

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Senior Technical Program Manager in Schwab Technology Services to strengthen Site Reliability Engineering. You will lead cross-functional programs spanning engineering, infrastructure, and product teams, shaping roadmaps and driving automation for incident response, deployment, observability, and toil reduction.

The role emphasizes governance, risk management, and performance metrics like SLIs/SLAs, MTTD/MTTR, and change failure rate.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of technical program or project management in enterprise tech.
• 4+ years leading SRE/production operations programs.
• Experience leading at least 3 cross-functional programs.
• 2+ production automation initiatives delivered.
• PMO skills: roadmaps, milestones, dependencies, outcomes.
• Metrics driven: SLIs/SLAs, MTDT/MTTR, change failure rate.
• Risk management and regulatory/compliance delivery experience.
• 2+ years coordinating across distributed teams including GCC/offshore.
• Experience with critical production activities (cutovers, failovers, DR).
• Recurring governance cadence with risk/dependency reviews and exec reporting.
• Strong collaboration and communication across tech and business.
• Proven problem solving and decision making for reliability.

Responsibilities

• Lead cross-functional reliability programs across engineering, infra, and product teams.
• Shape roadmaps and drive automation for incident response and deployment.
• Coordinate production activities such as cutovers, failovers, and disaster recovery.
• Establish governance: milestones, risk reviews, dependency tracking, executive status.
• Communicate reliability concepts and program risks to technical and executive audiences.

Skills

Cross-functional leadership

Site Reliability Engineering

Program management

Observability

Incident response

Automation

Risk management

Regulatory/compliance awareness

Stakeholder management

Disaster recovery planning

Distributed delivery coordination

Communication to execs

Problem solving

Education

Bachelor’s degree in Engineering/CS/Info Systems or equivalent

Tools

PMP certification

ITIL/SAFe certification

Regulated industry experience

Job description

Charles Schwab is seeking a Senior Technical Program Manager in Schwab Technology Services to strengthen Site Reliability Engineering. You will lead cross-functional programs spanning engineering, infrastructure, and product teams, shaping roadmaps and driving automation for incident response, deployment, observability, and toil reduction.

The role emphasizes governance, risk management, and performance metrics like SLIs/SLAs, MTTD/MTTR, and change failure rate.