Sr Technical Program Manager

Charles Schwab; Southlake (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Sabbatical after 5 years

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Senior Technical Program Manager in Schwab Technology Services to strengthen Site Reliability Engineering. You will lead cross-functional programs spanning engineering, infrastructure, and product teams, shaping roadmaps and driving automation for incident response, deployment, observability, and toil reduction.

The role emphasizes governance, risk management, and performance metrics like SLIs/SLAs, MTTD/MTTR, and change failure rate.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of technical program or project management in enterprise tech.
• 4+ years leading SRE/production operations programs.
• Experience leading at least 3 cross-functional programs.
• 2+ production automation initiatives delivered.
• PMO skills: roadmaps, milestones, dependencies, outcomes.
• Metrics driven: SLIs/SLAs, MTDT/MTTR, change failure rate.
• Risk management and regulatory/compliance delivery experience.
• 2+ years coordinating across distributed teams including GCC/offshore.
• Experience with critical production activities (cutovers, failovers, DR).
• Recurring governance cadence with risk/dependency reviews and exec reporting.
• Strong collaboration and communication across tech and business.
• Proven problem solving and decision making for reliability.

Responsibilities

• Lead cross-functional reliability programs across engineering, infra, and product teams.
• Shape roadmaps and drive automation for incident response and deployment.
• Coordinate production activities such as cutovers, failovers, and disaster recovery.
• Establish governance: milestones, risk reviews, dependency tracking, executive status.
• Communicate reliability concepts and program risks to technical and executive audiences.

Skills

Cross-functional leadership

Site Reliability Engineering

Program management

Observability

Incident response

Automation

Risk management

Regulatory/compliance awareness

Stakeholder management

Disaster recovery planning

Distributed delivery coordination

Communication to execs

Problem solving

Education

Bachelor’s degree in Engineering/CS/Info Systems or equivalent

Tools

PMP certification

ITIL/SAFe certification

Regulated industry experience

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Schwab Technology Services enables the future of how clients manage their money by delivering innovative and reliable technology products and services. As a Senior Technical Program Manager supporting Schwab’s Site Reliability Engineering organization, you will lead strategic, cross-functional programs that strengthen the reliability, resilience, and operational efficiency of critical production platforms. You will shape program roadmaps and guide automation initiatives involving incident response, operational workflows, observability, deployment, and toil reduction, translating complex reliability objectives into executable plans, measurable outcomes, and sustainable operational improvements.

Through Project Management, Strategic Planning, and Risk Management, you will establish priorities, milestones, governance practices, and controls that keep large reliability and availability programs aligned with business, technology, risk, and compliance objectives. You will use Performance Metrics, including service-level objectives and indicators, availability, mean time to detect, mean time to restore, and change failure rates, to evaluate results, identify delivery risks, and support informed Decision Making. You will also coordinate critical production activities such as cutovers, data center failovers, product retirements, and disaster recovery activities, ensuring appropriate cross-team planning, accountability, and support.

Success in this role requires Cross-Functional Collaboration with application development, infrastructure, product, GCC, and offshore vendor teams. You will build strong working relationships, communicate technical concepts and program risks to technical and executive audiences, and adapt program strategies as production conditions and priorities evolve. Your leadership will help reduce manual effort and operational risk, improve execution predictability, and scale more reliable production operations through automation and continuous improvement.

What you have

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Systems, a related field, or equivalent experience.
• 5+ years of technical program or project management experience within enterprise technology environments.
• 4+ years of experience leading Site Reliability Engineering, production operations, platform reliability, or infrastructure reliability programs.
• Experience leading at least 3 cross-functional programs from planning through execution involving engineering, infrastructure, and product teams.
• Experience delivering at least 2 production automation initiatives, such as change request automation, one-touch deployment, incident workflow automation, or observability standardization.
• Demonstrated Project Management experience creating program roadmaps, milestones, dependencies, delivery plans, and measurable outcomes for complex technology initiatives.
• Demonstrated Performance Metrics experience using measures such as service-level objectives or indicators, availability, mean time to detect, mean time to restore, or change failure rate to govern program success.
• Experience applying Risk Management and regulatory or internal control requirements to delivery plans within a regulated or controlled environment.
• 2+ years of experience coordinating delivery across distributed teams, including GCC employees and/or offshore vendor partners.
• Experience managing at least 2 types of critical production activities, including cutovers, data center failovers, product retirements, or disaster recovery.
• Experience establishing and operating a recurring program governance cadence that includes risk and dependency reviews, milestone tracking, and executive status reporting.
• Demonstrated Cross-Functional Collaboration skills, with the ability to establish accountability and maintain alignment across application development, infrastructure, product, and distributed delivery teams.
• Demonstrated Communication skills, including the ability to explain complex technical concepts, reliability outcomes, dependencies, and risks to technical teams and executive stakeholders.
• Demonstrated Problem Solving and Decision Making skills, with the ability to synthesize complex reliability, incident, and delivery information into actionable recommendations.

Preferred Qualifications

• PMP, PgMP, SAFe, ITIL, or a similar recognized certification.
• Experience supporting technology programs in financial services or another highly regulated industry.
• Experience using Strategic Planning to refine Site Reliability Engineering program strategies, roadmaps, or operating models as production, platform, and business priorities change.
• Demonstrated Process Improvement experience identifying opportunities to reduce manual effort, operational toil, delivery variation, or production risk through scalable automation.
• Demonstrated Adaptability when responding to changing production conditions, dependencies, risks, or business priorities.
• Experience using Stakeholder Management and Building Collaborative Relationships to strengthen partnerships and maintain delivery alignment across technical, business, GCC, and vendor teams.
• Experience applying Systems Engineering knowledge to programs involving application platforms, infrastructure, production operations, reliability, or resilience.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance