Senior SRE: Platform Reliability & Observability Lead

Prepared; New York (NY); Hybrid; USD 141,000 - 216,600; Full time

Benefits offered by this job

Competitive salary and 401k with match

Job summary

Axon 911 in New York, NY is seeking a Senior Site Reliability Engineer to own the reliability and operational excellence of the Unified Call platform. This hybrid role requires four days per week in our Manhattan office and offers ownership, visibility, and opportunities to shape reliability practices across a mission-critical product.

Join a growing Platform Engineering team focused on building scalable, resilient systems and tooling.

Qualifications

• 5+ years of experience as a Site Reliability Engineer, Infrastructure Engineer, Platform Engineer, or similar role.
• Strong experience with observability platforms (Datadog strongly preferred).
• Experience supporting Kubernetes-based cloud infrastructure, preferably AWS.
• Experience designing monitoring, alerting, deployments, and operational automation for production systems.
• Experience working with message queues, event-driven architectures, or messaging platforms such as RabbitMQ or Kafka.
• Working knowledge of cloud networking fundamentals.

Responsibilities

• Design and improve observability, monitoring, alerting, and incident response across the Unified Call platform.
• Build and mature deployment processes that improve reliability and reduce operational risk.
• Partner closely with Platform Engineering and the Unified Call engineering team to improve system resiliency and uptime.
• Analyze system architecture, identify operational risks, and implement improvements before they become customer-impacting incidents.
• Develop dashboards, automation, and operational tooling that enable engineers to confidently operate production systems.
• Help establish Site Reliability Engineering best practices as the organization continues to scale.

Skills

Observability

Kubernetes

Cloud networking

Messaging

Tools

Datadog

Job description

Axon 911 in New York, NY is seeking a Senior Site Reliability Engineer to own the reliability and operational excellence of the Unified Call platform. This hybrid role requires four days per week in our Manhattan office and offers ownership, visibility, and opportunities to shape reliability practices across a mission-critical product.

Join a growing Platform Engineering team focused on building scalable, resilient systems and tooling.