Senior Incident Commander — SaaS Resilience (Hybrid)

Axon; New York; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

401k with employer match

Discretionary paid time off

Parental leave for all

Wellness programs

Office snacks

Job summary

Axon is hiring a Senior Incident Response Manager in New York to lead high-visibility, customer-impacting incidents for mission-critical SaaS environments. You will serve as Incident Commander, coordinating across engineering, operations, and support teams, while communicating clearly with customers and executives.

The role emphasizes ownership, on-call leadership, and the ability to drive post-incident improvements in a fast-paced, growth-focused setting.

Qualifications

• 7+ years in Incident Management, Major Incident Management, or related leadership roles.
• Experience leading high-severity incidents in SaaS/cloud environments.
• Strong executive communication under pressure.
• Experience coordinating cross-functional technical teams during incidents.
• Ability to drive accountability with minimal authority.
• Knowledge of cloud, networking, APIs, and distributed systems.

Responsibilities

• Lead P1/P0 customer-impacting incidents across mission-critical SaaS environments.
• Serve as Incident Commander during high-severity events and escalations.
• Coordinate cross-functional response with Engineering, Infra, Product, Support, NOC, and customers.
• Maintain clear communication with internal and executive stakeholders.
• Drive incident timelines, action items, and post-incident reviews.
• Establish and mature incident management workflows and tooling.

Skills

Incident Management

Executive communication

Cross-functional leadership

SaaS & cloud ops

NOC & support

On-call leadership

Job description

Axon is hiring a Senior Incident Response Manager in New York to lead high-visibility, customer-impacting incidents for mission-critical SaaS environments. You will serve as Incident Commander, coordinating across engineering, operations, and support teams, while communicating clearly with customers and executives.

The role emphasizes ownership, on-call leadership, and the ability to drive post-incident improvements in a fast-paced, growth-focused setting.