Senior SRE: Observability, Automation & Splunk (Hybrid)

ISO New England, Inc; Springfield (MA); Hybrid; USD 134,000 - 170,000; Full time

Benefits offered by this job

Enhanced 401(k) and financial planning

Tuition reimbursement and professional

Wellness programs and onsite gym

Flexible work hours

Employee Business Networks

Free coffee at onsite café

Hybrid work environment (3 days/week)

Job summary

ISO New England is seeking a Senior Site Reliability Engineer to improve reliability, observability, and automation across IT services. This hands‑on role collaborates with infrastructure, platform, cybersecurity, and application teams to reduce toil and boost resilience.

The position emphasizes Splunk administration, IaC with Terraform, and scripting in Python/PowerShell. It offers a hybrid schedule, strong benefits, relocation support, and a focus on scalable engineering that accelerates

Qualifications

• 5+ years of experience in SRE, DevOps, systems engineering, platform engineering, or IT operations.
• Experience with enterprise monitoring and observability platforms. Hands-on experience with Splunk is strongly preferred.
• Experience designing, deploying, or managing infrastructure using Terraform and IaC practices.
• Strong scripting and automation experience using Python, PowerShell, Bash, or similar technologies.
• Demonstrated experience designing, developing, and supporting automation solutions that reduced manual operational effort.
• Ability to read, understand, review, troubleshoot, and refine code produced by engineering teams or AI-assisted development platforms.
• Knowledge of distributed systems, networking, enterprise infrastructure, and cloud platforms.
• Familiarity with SRE principles including SLOs, error budgets, observability, and toil reduction.

Responsibilities

• Build and maintain observability, monitoring, logging, alerting, and telemetry platforms (e.g., Splunk, Dynatrace, PRTG, OpsGenie, StatusPage).
• Administer and optimize the Splunk platform, including data onboarding, indexing, search performance, dashboards, access controls, health monitoring, and scalability.
• Develop automation for Splunk onboarding, configuration, monitoring, and operational workflows.
• Create meaningful KPIs and dashboards for business and IT service health.
• Engineer resilience patterns including HA, DR, and automated failover; support resilience testing.
• Collaborate with infrastructure and application teams to validate recovery capabilities and observability coverage.
• Perform performance testing, capacity modeling, forecasting, and right-sizing.
• Lead major incident response activities to accelerate restoration and identify improvements.
• Eliminate toil through automation, scalable workflows, runbooks, alerting, and KPI collection.
• Design and deploy automation tools using Python, PowerShell, Bash, or similar; implement IaC with Terraform.

Skills

Observability engineering

SRE practices

Scripting

Automation

AI tooling

Code review

Troubleshooting

Tools

Splunk

Terraform

Dynatrace

PRTG

PowerShell

Python

Bash

Job description

ISO New England is seeking a Senior Site Reliability Engineer to improve reliability, observability, and automation across IT services. This hands‑on role collaborates with infrastructure, platform, cybersecurity, and application teams to reduce toil and boost resilience.

The position emphasizes Splunk administration, IaC with Terraform, and scripting in Python/PowerShell. It offers a hybrid schedule, strong benefits, relocation support, and a focus on scalable engineering that accelerates