Senior SRE Engineer — Reliability & Observability (Remote)

Mercury; San Francisco, New York, Portland (CA, NY, OR); Hybrid; USD 201,000 - 251,000; Full time

Job summary

Mercury is seeking a Site Reliability Engineer to join a new SRE team that will rotate through product teams in a hybrid/remote setup across the US and Canada. You will embed with product teams, raise reliability standards, and drive incident response improvements.

The role requires strong DevOps background, PostgreSQL expertise, and experience with observability platforms such as Grafana or Honeycomb. You will participate in game days, refine runbooks, implement resilience patterns in code

Qualifications

• Has past Site Reliability Engineering or DevOps experience.
• Has measurable examples of influencing an organization towards greater reliability.
• Has significant experience with PostgreSQL.
• Has authored and operated Temporal workflows.
• Has experience with observability platforms like Grafana or Honeycomb.

Responsibilities

• Embed with product teams, helping them improve their operational maturity by setting up and refining practices around on-call, monitoring, alerting, and run books
• Run regular game day exercises with product teams, helping them feel more prepared to investigate and quickly remediate incidents
• Jump into application code written in Haskell & TypeScript and implement reliability techniques such as retries, better error handling, better logging, circuit breaking, etc
• Steer SLOs towards meaningful customer outcomes that product teams are accountable for. Those SLOs become a strong signal for whether the product is working as intended
• Champion reliability practices through design document and code reviews
• Identify observability gaps that hinder debugging, incident response, and business intelligence and help close those
• Advocate for longer-term improvements that non-product engineering teams can drive
• Participate in the product team's on-call rotation while embedding or as part of a more general engineering rotation, helping us improve processes and how we learn from incidents

Skills

Site Reliability Engineering

DevOps experience

PostgreSQL

Temporal workflows

Observability

On-call practices

Tools

Grafana

Honeycomb

Job description

Mercury is seeking a Site Reliability Engineer to join a new SRE team that will rotate through product teams in a hybrid/remote setup across the US and Canada. You will embed with product teams, raise reliability standards, and drive incident response improvements.

The role requires strong DevOps background, PostgreSQL expertise, and experience with observability platforms such as Grafana or Honeycomb. You will participate in game days, refine runbooks, implement resilience patterns in code