Senior SRE - Scale & Reliability for Cloud Platforms

CentralReach; Holmdel Township (NJ); Hybrid; USD 160,000 - 180,000; Full time

Benefits offered by this job

Health benefits

PTO

401(k) matching

Parental leave

Hybrid work schedules

Job summary

CentralReach, a leading ABA and IDD care software provider, seeks a Sr. SRE to own production reliability across our global platforms. You will drive SLOs, error budgets, dashboards, and end-to-end observability alongside Software Engineering stakeholders in a hybrid work environment.

Responsibilities include incident response, capacity planning, release readiness, and automation to reduce toil. Proficiency in AWS, Kubernetes, and CI/CD is required; base salary ranges from $160,000 to $180,000

Qualifications

• Experience with monitoring, APM, and observability tools such as Splunk, Prometheus, Datadog, and OpenTelemetry.
• Experience implementing observability strategies for logs, metrics, and traces.
• Strong understanding of CI/CD practices and tools such as Jenkins, GitHub Actions, GitLab, Argo, and Kargo.
• Strong understanding of major cloud providers, preferably AWS, and cloud-native infrastructure concepts.
• Strong understanding of containerization technologies, including Kubernetes and Helm.
• Experience with one or more programming languages, such as Java, Python, or Go, and familiarity with .NET application development.
• Strong understanding of Linux, Windows, software development, systems, networking, and cloud concepts.
• Experience using AI to improve productivity and amplify technical skills.

Responsibilities

• Own production reliability, including availability, latency, performance, capacity planning, monitoring, emergency response, and uptime for production environments.
• Define, maintain, and improve SLOs, SLIs, error budgets, actionable dashboards, and observability practices.
• Analyze, troubleshoot, and resolve operational issues that affect service reliability and SLO performance.
• Build and automate multi-environment observability capabilities, including capacity forecasting based on usage patterns.
• Reduce toil and increase development velocity through automation and continuous improvement.
• Provide production support, including incident, change, and problem management; root cause analysis; service restoration; runbooks; and standard operating procedures.
• Identify data-driven opportunities to improve system architecture, availability, performance, and reliability.
• Collaborate with software engineering teams on release management, roadmap planning, and operational readiness.
• Implement and manage reliability and observability tools such as Datadog, Prometheus, and Grafana.

Skills

Monitoring & observability

CI/CD

Cloud platforms (AWS)

Kubernetes

Programming languages (Java, Python,Go

Tools

Splunk

Prometheus

Datadog

OpenTelemetry

Jenkins

GitHub Actions

GitLab

Argo

Kargo

Kubernetes

Helm

Job description

CentralReach, a leading ABA and IDD care software provider, seeks a Sr. SRE to own production reliability across our global platforms. You will drive SLOs, error budgets, dashboards, and end-to-end observability alongside Software Engineering stakeholders in a hybrid work environment.

Responsibilities include incident response, capacity planning, release readiness, and automation to reduce toil. Proficiency in AWS, Kubernetes, and CI/CD is required; base salary ranges from $160,000 to $180,000