Senior SRE: Cloud, Edge, Kubernetes & SLOs

Applaudo Studios; Kentucky; Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work schedule

On-site Tuesdays and Thursdays in Lous

On-call coverage

Job summary

Applaudo is seeking a Senior Site Reliability Engineer to own reliability of restaurant technology platforms across cloud, edge, and on-premise networks. You will design scalable, secure architectures on AWS with Azure knowledge and drive automation, observability, and incident response.

You will collaborate with Global Reliability Engineering and DevOps teams, lead blameless post-incident reviews, and mentor engineers while balancing delivery velocity with reliability goals.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 6+ years IT infrastructure experience, with 3+ years in SRE/Platform/Cloud.
• Hands-on AWS experience including VPC, EC2, ECS, EKS, Fargate, Lambda, IAM, RDS, S3.
• Experience with Kubernetes (EKS/AKS) and edge deployments.
• Terraform for infrastructure provisioning.
• GitLab CI/CD for pipelines.
• Experience defining and operating against SLOs/SLIs and error budgets.
• Enterprise networking experience (switches, VLANs).
• MDM platforms familiarity.
• Strong scripting in Python/Bash/Go.

Responsibilities

• Define and own SLOs and SLIs for restaurant technology systems.
• Build and maintain monitoring, alerting, and observability platforms.
• Lead incident response with on-call coverage.
• Conduct blameless post-incident reviews and root cause analysis.
• Reduce MTTR through tooling, runbooks, and automation.
• Identify reliability risks and report system health to leadership.
• Design scalable cloud architectures on AWS with Azure knowledge.
• Manage containerized workloads on Kubernetes (EKS/AKS), including edge deployments.
• Develop and maintain IaC with Terraform.
• Own architecture across cloud, edge, networking, and device management.
• Build and optimize CI/CD pipelines with GitLab CI/CD.
• Create internal tools and APIs to automate operations.
• Support mobile deployments and restaurant endpoints troubleshooting.
• Manage and optimize MDM for restaurant device fleet.

Skills

AWS Cloud Architecture

Kubernetes & edge deployments

Terraform

GitLab CI/CD

SLOs/SLIs/ error budgets

Enterprise networking

MDM platforms

Python/Bash/Go scripting

On-call experience

Linux/CLI

Education

Bachelor’s Degree in CS/Engineering

6+ years IT infra, 3+ years SRE/Platform

Tools

AWS

Azure

Job description

Applaudo is seeking a Senior Site Reliability Engineer to own reliability of restaurant technology platforms across cloud, edge, and on-premise networks. You will design scalable, secure architectures on AWS with Azure knowledge and drive automation, observability, and incident response.

You will collaborate with Global Reliability Engineering and DevOps teams, lead blameless post-incident reviews, and mentor engineers while balancing delivery velocity with reliability goals.