Senior Specialist - Self-Service Operations & Analytics

Southern California Edison (SCE); Rosemead (CA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Southern California Edison is seeking a Senior Specialist in Self-Service Operations & Support to help power critical digital services and drive operational excellence across programs. This hybrid role partners with technology and business stakeholders to deliver data-driven insights, KPI dashboards, and documentation that supports budgets, schedules, and strategic decisions.

You will participate in an Incident Management Team when needed, manage on-call rotations, and lead cross-functional

Qualifications

• Five or more years of experience in business operations analysis.

Responsibilities

• Provides reporting on key metrics related to major programs and initiatives.
• Develops, produces, and tracks key metrics through automated processes and KPI dashboards.
• Monitors the creation and storage of documentation and records for use in project monitoring, ensuring accuracy and completeness in order to track project/program costs, resources, schedules, and status for management review.
• Delivers data analysis and business intelligence reports, including complex requests with high internal and external visibility or special requests, such as audits.
• Coordinates research efforts on various topics to ensure timely information is gathered which can form the basis for decision making on organization priorities and needs.
• Contributes to process improvement and refinement efforts of department and/or Operating Unit. Develops and maintains systems/tools to facilitate work processes, records management, and communications in support of Business Operations analysis.
• Develops and reports on key performance indicators to measure efficiency and effectiveness of projects and programs.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Education

Bachelor's degree or higher in management, business, technology, engineering, data analytics, or similar field

Job description

Southern California Edison is seeking a Senior Specialist in Self-Service Operations & Support to help power critical digital services and drive operational excellence across programs. This hybrid role partners with technology and business stakeholders to deliver data-driven insights, KPI dashboards, and documentation that supports budgets, schedules, and strategic decisions.

You will participate in an Incident Management Team when needed, manage on-call rotations, and lead cross-functional