Senior Specialist, HR Shared Service

Jobtailor; Dearborn (MI, MO); On-site; USD 85,000 - 120,000; Full time

Job summary

Jobtailor in Dearborn, MI seeks an experienced HR Shared Services professional to lead policies, data management, and employee relations across the organization.

You will advise on HR programs, optimize workflows, and collaborate with Talent Acquisition and HR partners on recruitment, onboarding, and reporting. Strong communication and compliance focus are essential.

Qualifications

• Bachelor’s Degree in HR, Organizational Development, or related field or commensurate work experience.
• 5+ years in HR business partner roles with policy design and organizational design.
• CHRP and/or PHR certifications are preferred.
• Occasional lifting up to 10 pounds.
• Work is primarily seated with repetitive hand-finger actions.
• U.S. work authorization; no visa sponsorship for this position.

Responsibilities

• Coordinate with stakeholders to design SOPs and HR operations policies.
• Resolve employee queries, manage HR data, improve processes, ensure fairness and compliance.
• Provide advisory services as the HR Shared Service expert.
• Support employee relations, HR systems, issue resolution, and SLA requirements.
• Guide employees/managers in HR self-service, policies, and implementation.
• Collaborate on recruitment documentation, hiring reports, background checks, onboarding.
• Design and develop training programs for HR helpdesk, benefits, and reporting.
• Identify inefficiencies, implement workflow enhancements, and report HR drivers.

Skills

HR operations

Policy design

Employee relations

Process improvement

Training program development

Data management

Education

Bachelor’s Degree in HR/Organizational Development

CHRP (preferred)

PHR (preferred)

Tools

HR Systems

Virtual collaboration tools

Microlearning platforms

Job description

• Coordinate with multiple stakeholders to design Standard Operating Procedures and organization-wide HR operations policies and practices


• Resolve employee queries, manage HR data, improve processes, and ensure fairness, consistency, and compliance


• Provide advisory and consultation services as the principal HR Shared Service subject matter expert


• Support employee relations, HR systems, employee issue resolution, and service-level agreement requirements


• Guide employees and managers in HR self-service features, policies, procedures, and implementation


• Collaborate with Talent Acquisition, HR Business Partners, hiring managers, and administrative assistants on recruitment documentation, hiring reports, background checks, and onboarding


• Design and develop training programs for HR helpdesk support, policy interpretation, benefits administration, and HR reporting


• Identify process inefficiencies, implement workflow enhancements, and report on HR drivers and leading indicators


• Deliver special projects involving HR process automation, remote work and virtual collaboration tools, continuous learning, and microlearning platforms


• Represent the organization to regulatory bodies, external consultants, vendors, and agencies


• Design HR Shared Service communications and memos related to query resolution, onboarding, payroll, data management, and process improvement


• Coach and guide senior leaders on HR Shared Service matters

Requirements

• Bachelor’s Degree in Human Resources, Organizational Development, or any other related discipline or commensurate work experience


• 5+ years of HR business partner work including strategic Human Resources work experience, such as policy design and organizational design


• Certified Human Resource Professional (CHRP) (preferred)


• Senior Professional in Human Resources (PHR) (preferred)


• Occasional lifting of no more than 10 pounds at a time


• Work is performed primarily in a seated position with repetitive hand-finger actions


• Must be legally authorized to work in the United States


• Visa sponsorship is not available for this position

Core Competencies

Demonstrates expertise in HR operations, policy design, and employee relations while effectively collaborating with stakeholders to enhance HR processes and compliance. Proficient in training program development and HR data management to support organizational goals.

Highest-signal resume keywords

• HR Business Partner Experience


• Policy Design


• Employee Relations


• Process Improvement


• Training Program Development

ATS Optimization Keywords

Hard Skills

• HR Operations


• Data Management


• Process Automation


• Workflow Enhancement


• Policy Interpretation

Soft Skills

• Stakeholder Coordination


• Coaching


• Advisory Services


• Communication

Certifications & Qualifications

• Certified Human Resource Professional (CHRP)


• Senior Professional in Human Resources (PHR)

Industry Keywords

• Standard Operating Procedures


• Employee Queries


• Service-Level Agreement


• Talent Acquisition


• Onboarding

Tools & Technologies

• HR Systems


• Virtual Collaboration Tools


• Microlearning Platforms