Senior Specialist, Global Mobility

Cushman & Wakefield; St. Louis (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

Cushman & Wakefield is seeking a Senior Specialist, Global Mobility to govern and deliver mobility services regionally for People Partners and Line Managers across the Americas. You will respond to GM queries, manage international moves, and align with policy and best practice.

Role includes securing data, coordinating vendors, and providing guidance on costs, timelines, and compliance, with a focus on improving processes and reporting.

Qualifications

• Exceptional communication skills, especially in a virtual environment.
• Ability to educate People Partners and managers on GM policies and practice.
• Experience coordinating cross-functional vendors (immigration, relocation, tax, payroll).

Responsibilities

• Own end-to-end case management for regional employee moves.
• Serve as the first point of contact for mobility inquiries.
• Apply global mobility policy and regional legal/tax/immigration requirements; flag risks early.
• Coordinate vendors (immigration, relocation, tax, payroll, destination services) and manage SLAs.
• Provide clear guidance on costs, approvals, required documentation, and timelines.
• Maintain accurate case documentation and data in HR systems; ensure audit-ready files.
• Partner with Reward/Payroll/People Services to execute changes correctly.
• Manage issue resolution and escalations with stakeholder updates.
• Monitor compliance and employee experience across lifecycle (privacy, retention, policy adherence).
• Produce regular reporting on volume, cycle time, spend, exceptions, and risks; suggest improvements.
• Support regional rollout and adoption of mobility processes and communications.
• Contribute to continuous improvement: identify friction points and standardize best practices.
• NA only - manage end-to-end process for U.S. domestic relocations.

Job description

Job Title

Senior Specialist, Global Mobility

Job Description Summary

The Global Mobility (GM) Specialist is responsible for the regional delivery of global mobility governance and consulting services to People Partners and Line Managers across their designated region, on all Global Mobility matters. This role will respond to GM queries/requests and help facilitate and manage international job moves into and out of their region, in alignment with the C&W policy and best practice. Key skills required to be successful in this role are exceptional communication skills—especially in a virtual environment, strong connection and relationship skills that enable and educate People Partners and managers on GM policies and practice. This role reports to the aligned regional People Services Director but has a matrix reporting line to the Senior Manager, Global Mobility. For the Americas region, this role will also have responsibility for the management of the US domestic relocation program, advising People Partners and Line Managers against the local policies.

Job Description

The Global Mobility (GM) Specialist is responsible for the regional delivery of global mobility governance and consulting services to People Partners and Line Managers across their designated region, on all Global Mobility matters. This role will respond to GM queries/requests and help facilitate and manage international job moves into and out of their region, in alignment with the C&W policy and best practice. Key skills required to be successful in this role are exceptional communication skills—especially in a virtual environment, strong connection and relationship skills that enable and educate People Partners and managers on GM policies and practice. This role reports to the aligned regional People Services Director but has a matrix reporting line to the Senior Manager, Global Mobility. For the Americas region, this role will also have responsibility for the management of the US domestic relocation program, advising People Partners and Line Managers against the local policies.

POSITION PURPOSE

The Global Mobility (GM) Specialist is responsible for the regional delivery of global mobility governance and consulting services to People Partners and Line Managers across their designated region, on all Global Mobility matters. This role will respond to GM queries/requests and help facilitate and manage international job moves into and out of their region, in alignment with the C&W policy and best practice. Key skills required to be successful in this role are exceptional communication skills—especially in a virtual environment, strong connection and relationship skills that enable and educate People Partners and managers on GM policies and practice. This role reports to the aligned regional People Services Director but has a matrix reporting line to the Senior Manager, Global Mobility. For the Americas region, this role will also have responsibility for the management of the US domestic relocation program, advising People Partners and Line Managers against the local policies.

The Global Mobility Specialist will utilize the relevant technology to manage GM cases and store employee relocation data. And will utilize this data for metrics and reporting analytics.

KEY ACCOUNTABILITIES

Key Responsibilities:

• Own end-to-end case management for regional employee moves (intake → assessment → delivery → closeout)
• Serve as the first point of contact for employees, managers, and People Partners on mobility inquiries and triage
• Apply global mobility policy and regional legal/tax/immigration requirements accurately; flag exceptions and risks early
• Coordinate vendors (immigration, relocation, tax, payroll, destination services) and hold them to SLAs, quality, and timelines
• Provide clear guidance on costs, approvals, required documentation, and expected timelines to stakeholders
• Maintain accurate case documentation and data in the case management/HR systems; ensure audit-ready files
• Partner with Reward/Payroll/People Services to execute changes correctly (pay, allowances, benefits, deductions, reporting)
• Manage issue resolution and escalations, including stakeholder updates and root-cause follow-up
• Monitor compliance and employee experience across the lifecycle (privacy, record retention, policy adherence, service quality)
• Produce regular reporting on volume, cycle time, spend, exceptions, and risks; recommend process improvements
• Support regional rollout and adoption of global mobility processes, templates, and communications
• Contribute to continuous improvement: identify recurring friction points, propose fixes, and standardize best practices
• NA only - manage the end-to-end process for U.S. domestic relocations, covering