Senior Specialist, Exchange & Returns Operations

Samsung; Plano (TX); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

Descripción de la vacante

Samsung Electronics America, headquartered in Plano, TX, seeks a senior specialist to support Exchange & returns operations. You will oversee customer exchange orders, coordinate with logistics, warehouse teams, third-party carriers, and internal care groups to ensure on-time fulfillment.

You will analyze processes, identify bottlenecks, and implement improvements, including automation, to reduce delays and improve KPI performance.

Formación

• Bachelor's Degree with 4+ years of experience in the related field.
• Experience with data handling and deriving strategic insights in discovering potential abnormal claim trends, return trend, and opportunities to minimize return loss.
• Experience seeing projects through the full life cycle with outstanding project management and work execution skills
• Experience strategizing, navigating, and solving problems creatively.

Responsabilidades

• Oversees external outsourcing partners, performance monitoring, and compliance enforcement related to exchange cases.
• Act as gatekeeper for MX and CE exchange orders to reduce delays [satisfaction].
• Develop process improvements related to exchange orders to include automation and efficiency.
• Manage performance compared to goals for KPI (Key Performance Indicator).
• Ensure we maintain proper coverage options to fulfill orders requested.
• Collaborate cross-functionally with logistics, warehouse, supply chain, third-part vendors, and internal care teams to support customer and Samsung requirements.
• Invoice processing for third-party vendor supporting order fulfillment.
• Multi task in fast-paced environment, to work on high-pressure multi-cultural environment, and to meet deadlines.
• Utilize analytical skills and Microsoft Office skills (e.g. Word, Excel, Access), as well as other analytical or database tools (e.g. SAP, BI, Tableau).
• Use of strong interpersonal skills and be extremely resourceful.
• Use of professional Verbal and Written communication is required.

Conocimientos

Data analytics

Project management

Communication skills

Process improvement

Educación

Bachelor's degree

Herramientas

SAP

Tableau

Excel

BI Tools

Descripción del empleo

Position Summary

This role is not eligible for immigration sponsorship

Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-"edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

As a senior specialist supporting Exchange & returns operations, you will be responsible for overseeing and executing customer exchange orders, as well as ensuring fulfillment is successful. This will include communication and support management with logistics, warehouse teams, third-party trucking companies, and internal agent groups processing the orders. Within this role, there may be opportunity to expand in to overall exchange and return pending management, which encompasses post-fulfillment processes.

Responsibilities

• Oversees external outsourcing partners, performance monitoring, and compliance enforcement related to exchange cases.


• Act as gatekeeper for MX and CE exchange orders to reduce delays [satisfaction]


• Develop process improvements related to exchange orders to include automation and efficiency


• Manage performance compared to goals for KPI (Key Performance Indicator)


• Ensure we maintain proper coverage options to fulfill orders requested


• Collaborate cross-functionally with logistics, warehouse, supply chain, third-part vendors, and internal care teams to support customer and Samsung requirements


• Invoice processing for third-party vendor supporting order fulfillment


• Multi task in fast-paced environment, to work on high-pressure multi-cultural environment, and to meet deadlines.


• Utilize analytical skills and Microsoft Office skills (e.g. Word, Excel, Access), as well as other analytical or database tools (e.g. SAP, Business Intelligence, Tableau)


• Utilize strong interpersonal skills and be extremely resourceful.


• Use of professional Verbal and Written communication is required.

Skills and Qualifications

Required Qualification

• Bachelor's Degree with 4+ years of experience in the related field


• Experience with data handling and deriving strategic insights in discovering potential abnormal claim trends, return trend, and opportunities to minimize return loss.


• Experience seeing projects through the full life cycle with outstanding project management and work execution skills


• Experience strategizing, navigating, and solving problems creatively.

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Life @ Samsung

* Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung

* Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Benefits for Regular full-time employees

• Medical


• Dental


• Vision


• Life Insurance


• 401(k)


• Employee Purchase Program


• Tuition Assistance (after 12 months)


• Paid Time Off


• Student Loan Program (after 12 months)


• Wellness Incentives


• Many more

In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other