Senior Specialist Customer Service & Logistics Export│Corporate (Springdale, AR)

Tyson Foods; Springdale (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Tyson Foods is seeking a Senior Customer Service & Logistics Export Specialist to manage the relationship between international customers and the Supply Chain across assigned regions. You will oversee the order-to-cash cycle from order placement to final payment, ensuring compliance and timely communication.

The role requires collaboration with Sales, strong documentation and logistics knowledge, SAP experience, and the ability to work across cultures.

Qualifications

• Bachelor's degree or equivalent work experience.
• 1 to 3 years of business experience required.
• Proficiency in Microsoft Office applications required.
• SAP experience preferred.

Responsibilities

• Serve as the primary contact between Tyson Foods Supply Chain and external customers by geographic region, with responsibility for all aspects of the customer relationship, including order receipt and prompt resolution of issues that may arise throughout the order-to-cash cycle.
• Strengthen Tyson Foods' relationships with international customers through effective communication regarding order status, product availability, substitute product options, and logistics processes.
• Facilitate and support the delivery of required documentation, inspections, and letters of credit.
• Establish and maintain positive and effective relationships with key internal and external stakeholders.

Skills

Customer service

Logistics

Data analysis

Negotiation

Multitasking

Education

Bachelor's degree

Tools

SAP

Microsoft Office

Job description

Job Details

The Senior Customer Service & Logistics Export Specialist has primary responsibility for managing the relationship between international customers and the Supply Chain for assigned geographic regions. This process begins with order placement and continues through receipt of final payment. The Senior Customer Service & Logistics Export Specialist manages this relationship by:

• Becoming thoroughly familiar with regional regulations, documentation requirements, in-country sales organizations, customer organizations, product needs, processes, and procedures.
• Analyzing historical data and account trends.
• Partnering with the Sales team to provide the highest level of customer service to all accounts.

Job Details

The Senior Customer Service & Logistics Export Specialist has primary responsibility for managing the relationship between international customers and the Supply Chain for assigned geographic regions. This process begins with order placement and continues through receipt of final payment. The Senior Customer Service & Logistics Export Specialist manages this relationship by:

• Becoming thoroughly familiar with regional regulations, documentation requirements, in-country sales organizations, customer organizations, product needs, processes, and procedures.
• Analyzing historical data and account trends.
• Partnering with the Sales team to provide the highest level of customer service to all accounts.

Essential Duties And Responsibilities

• Serve as the primary contact between Tyson Foods Supply Chain and assigned external customers by geographic region, with responsibility for all aspects of the customer relationship, including order receipt and prompt resolution of issues that may arise throughout the order-to-cash cycle.
• Strengthen Tyson Foods' relationships with international customers through effective communication regarding order status, product availability, substitute product options, and logistics processes.
• Facilitate and support the delivery of required documentation, inspections, and letters of credit.
• Establish and maintain positive and effective relationships with key internal and external stakeholders.
• Ensure compliance with product requirements, documentation standards, and country-specific regulations.
• Utilize the SAP order management system to process customer orders and monitor compliance for all assigned accounts.
• Maintain knowledge of Tyson Foods' internal policies, procedures, and software applications.
• Maintain knowledge of customers' organizational structures, procedures, and other relevant business information.
• Utilize available resources to identify cost-effective supply chain efficiencies that best meet the needs of both Tyson Foods and its customers.
• Identify and implement creative solutions to resolve issues that negatively impact the order-to-cash cycle, customer relationships, or the accurate delivery of products to external customers.

Education/Certifications

• Bachelor's degree or equivalent work experience required.

Experience

• 1 to 3 years of business experience required.

Computer Skills

• Proficiency in Microsoft Office applications required.
• SAP experience preferred.

Communication Skills

• Strong listening and communication skills with the ability to adapt to cultural and language differences.
• Strong written, verbal, and interpersonal communication skills.
• Conflict management skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude.
• Strong problem-solving and negotiation skills.

Special Skills

• Highly organized and detail-oriented.
• Strong problem-solving abilities.
• Knowledge of international business and trade requirements.
• Knowledge of ingredient restrictions, shelf-life requirements, export documentation requirements, and region-specific documentation formats.

Supervisory Responsibilities

• None.

Travel

• Domestic travel required for customer meetings, typically 2 to 3 times per year.

Relocation Assistance Eligible:

No

Work Shift:

1ST SHIFT (United States of America)

Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.

The successful candidate(s) must be willing and able to perform the physical requirements of the job with or without a reasonable accommodation.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

• We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.