Senior Specialist, Content Innovation & Training

Socket.dev; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Tiffany & Co. in New York City seeks a Senior Specialist Content Innovation & Training to shape how the brand’s visual merchandising vision is communicated and implemented across all retail environments.

You will create visual guidelines, content strategy, and training programs that ensure consistent, high-luxury execution globally. In this role you will lead global guidelines for jewelry, watches, and lifestyle collections; design training for VM teams; collaborate with VM Styling and design;

Qualifications

• 5+ years of experience in visual merchandising, luxury retail, brand education, or creative content roles.
• Strong expertise in luxury visual standards and high-end retail environments
• Proven experience creating visual guidelines, training content, and learning frameworks
• Excellent visual, written, and verbal communication skills
• Strong project management and stakeholder alignment abilities
• Adobe Creative Suite and Photoshop proficiency

Responsibilities

• Own global visual merchandising guidelines for jewelry, watches, and lifestyle collections.
• Translate brand DNA and marketing goals into visual rules and principles.
• Define standards for product presentation, fixtures, zoning, storytelling, and space hierarchy.
• Design and deliver structured VM training programs for onboarding and seasonal launches.
• Lead cross-functional collaboration to align VM content with campaigns.
• Manage external agencies for content development when needed.
• Research luxury retail design trends to inform visual strategies.
• Handle requests and maintain inventory reporting for the Product Presentation team.

Skills

Visual communication

Written communication

Verbal communication

Project management

Stakeholder alignment

Tools

Adobe Creative Suite

Photoshop

Job description

Position Overview:

The Senior Specialist Content Innovation & Training shapes how the brand’s visual merchandising vision is communicated and implemented across all retail environments. The role creates visual guidelines, content strategy, and training programs that ensure consistent, high-luxury execution globally.

Key Accountabilities:

Visual Guidelines and Brand Standards

• Own the creation, evolution, and governance of global visual merchandising guidelines for jewelry, watches and lifestyle collections ensuring consistency across all store formats and regions
• Translate brand DNA, product marketing strategy and commercial goals into clear visual rules and principles
• Define standards for product presentation, fixture usage, zoning, storytelling, and spatial hierarchy in partnership with the styling team

Training

• Design and deliver structured training programs for VM teams, including onboarding and seasonal launches
• Facilitate workshops and learning experiences that balance creative inspiration with operational excellence
• Create scalable training tools that support global teams while allowing for regional nuance

Collaboration, Innovation, and Leadership

• Act as a strategic partner to VM Styling and design teams
• Lead cross-functional collaboration to ensure VM content aligns with marketing campaigns and brand initiatives
• Manage external agencies or creative partners for content development when required
• Proactively research design trends of luxury retail, visual storytelling, and learning to be communicated and presented to influence and inform the advancement of retail environments

Luxury Products Handling

• Handle and process product requests supporting Global CVM initiatives
• Maintain accurate inventory and reporting of products allocated to the Product Presentation team

Required Qualifications:

• 5+ years of experience in visual merchandising, luxury retail, brand education, or creative content roles
• Strong expertise in luxury visual standards and high-end retail environments
• Proven experience creating visual guidelines, training content, and learning frameworks
• Excellent visual, written, and verbal communication skills
• Strong project management and stakeholder alignment abilities
• Adobe Creative Suite, Photoshop

Preferred Qualifications:

• Detail-oriented with an uncompromising eye for quality and consistency
• Strategic thinker with strong hands-on execution skills
• Natural educator and storyteller who can translate complexity into clarity
• Collaborative, influential, and comfortable operating across global teams

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. Creating an inclusive workplace and workforce where everyone belongs is at the core of our values. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights. We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar.Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.