Senior Specialist, Client Processing

BNY Mellon; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

BNY Mellon in New York is seeking a Client Processing IC3 to provide complex analytics and reporting, support high-value transactions, and drive improvements in processing systems. You will collaborate across units to ensure timely delivery, resolve issues, and contribute to product development, testing, and successful deployment of solutions.

The role requires a Bachelor's degree, 5–7 years of experience (brokerage processing preferred), and relevant licenses or certifications as required.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 5–7 years total work experience preferred.
• Experience in brokerage processing is preferred; applicable licenses or certifications as required by the business.

Responsibilities

• Provide complex analytics and reporting to improve client processing systems.
• Resolve moderate to complex client issues and advise other units to ensure timely delivery.
• Participate in product development, testing, and deployment of processing enhancements.
• Mentor junior team members and supervise work where applicable.

Skills

Brokerage processing experience

Analytical thinking

Cross-functional collaboration

Education

Bachelor's degree

Job description

Client Processing - IC3

Provides complex analytics and reporting services, working to improve and automate Client Processing systems. Manages moderate to complex external client issues. Directly advises other organizational units/teams to ensure timely delivery of service, or resolution of issue. Meets with organizational units/teams to ensure problems and issues are being addressed appropriately and that they are resolved in a timely manner. Participates in product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. Solves complex problems based on an understanding and knowledge of the intricacies of the system. Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients. Provides support to lower level client processing roles. May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review, training and approval actions. Contributes to the achievement of related teams objectives.

Qualifications

Bachelors degree or the equivalent combination of education and experience is required. 5-7 years of total work experience is preferred. Experience in brokerage processing is preferred. Applicable local/regional licenses or certifications as required by the business.

Benefits

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team one that is representative and inclusive of the diverse talent, clients and communities we work with and serve and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.