Senior Specialist, Client Processing

BNY Mellon; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Benefits and wellbeing programs

Generous paid leaves, including volunteer time

Job summary

BNY Mellon is hiring a Senior Specialist in Boston, MA, for their client processing team. This role includes responsibilities like complex analytics, managing client issues, and participating in product development. Candidates should possess a Bachelor's degree and have 5-7 years of experience, preferably in brokerage processing. The position offers competitive compensation, benefits, and paid leaves. BNY Mellon promotes a culture of excellence and is an equal opportunity employer.

Qualifications

• 5-7 years of total work experience preferred.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications required.

Responsibilities

• Provide complex analytics and reporting services.
• Manage moderate to complex external client issues.
• Participate in product development and system testing.
• Provide support to lower level client processing roles.

Skills

Analytics and reporting services

Client processing system automation

Problem-solving based on system intricacies

Team leadership and training

Education

Bachelor's degree or equivalent

Job description

We're seeking a future team member for the role of Senior Specialist to join our client processing team. This role location is Westborough, MA (4 days in office expectation).

Responsibilities

• Provide complex analytics and reporting services, working to improve and automate Client Processing systems.
• Manage moderate to complex external client issues and directly advise other organizational units/teams to ensure timely delivery of service or resolution of issues.
• Meet with organizational units/teams to ensure problems and issues are addressed appropriately and resolved in a timely manner.
• Participate in product development, product enhancement, and system testing to ensure products continue to accurately and efficiently process high value transactions.
• Solve complex problems based on an understanding and knowledge of the intricacies of the system.
• Integrate in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
• Provide support to lower level client processing roles.
• May be responsible for allocating and checking work of other team members, including supervisory review, training, and approval actions.
• Contribute to the achievement of related team objectives.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience is preferred.
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.

Benefits and Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.