Senior Spa Sales Specialist

Hand & Stone - 8450 NW 53rd St - Doral, FL; Florida; Vor Ort; USD 42.000 - 45.000; Vollzeit

Benefits dieser Stelle

Free uniforms

Paid time off

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Free massage or facial service each月

Zusammenfassung

Hand & Stone Massage and Facial Spa is seeking a Spa Sales Specialist to lead membership growth and revenue across our Doral and West Kendall locations in Florida. The role is hands-on, focusing on conversion, client retention, and building a high-performing team.

You will work with location Managers, coach front desk staff, and engage directly with clients to drive sales, upgrades, and referrals while traveling between two sites as needed. Fluency in English and Spanish is preferred.

Qualifikationen

• 3+ years of management or leadership experience in a sales-driven environment.
• Proven success in sales, membership sales, customer retention, or revenue growth.
• Experience coaching and motivating a sales team.
• Strong communication, relationship-building, and closing skills.

Aufgaben

• Drive membership sales, revenue growth, lead conversion, rebooking, and client retention across two locations.
• Coordinate with managers to set sales goals and hold teams accountable for achieving targets.
• Coach front desk teams on sales, closing techniques, objection handling, and client engagement.
• Personally engage with clients and prospective members to support sales and conversion.
• Develop strategies to convert new guests into loyal members and reactivate memberships.
• Support recruiting, onboarding, training, and employee development.
• Ensure exceptional client experience and address client concerns as needed.
• Assist local marketing, community outreach, and business development initiatives.

Kenntnisse

Sales leadership

Membership sales

Coaching

Closing skills

Jobbeschreibung

Spa Sales Specialist

About the Role

Hand & Stone Massage and Facial Spa is seeking a results-driven Spa Sales Specialist to help lead sales performance and team development across our Doral and West Kendall locations.

This is a hands-on sales leadership position focused on membership growth, lead conversion, client retention, revenue generation, and developing a high-performing team. Each location has its own Manager; the Spa Sales Specialist will work alongside those Managers and float between both locations based on business needs.

What You'll Do

• Drive membership sales, revenue growth, lead conversion, rebooking, and client retention across both locations.
• Coordinate with managers to set sales goals and hold teams accountable for achieving performance targets.
• Coach front desk teams on sales, closing techniques, objection handling, and client engagement.
• Personally engage with clients and prospective members to support sales and conversion.
• Follow up with leads and develop strategies to convert new guests into loyal members.
• Drive membership reactivation, upgrades, service enhancements, retail sales, and referrals.
• Review sales and performance metrics and create action plans to improve results.
• Build a positive, energetic, and accountable sales culture.
• Support recruiting, onboarding, training, and employee development.
• Ensure an exceptional client experience and help resolve client concerns when needed.
• Support local marketing, community outreach, and business development initiatives.
• Travel between the Doral and West Kendall locations as business needs require.

What We're Looking For

• 3+ years of management or leadership experience in a sales-driven environment.
• Proven success in sales, membership sales, customer retention, or revenue growth.
• Experience coaching and motivating a sales team.
• Strong communication, relationship-building, and closing skills.
• Comfortable with lead follow-up, outbound calls, and asking for the sale.
• Results-oriented with a strong understanding of sales KPIs.
• Experience in spa, aesthetics, wellness, salon, fitness, hospitality, or another membership-based business is preferred.
• Reliable transportation and flexibility to work between two locations.
• Availability to work some evenings and weekends based on business needs.
• Fluent in English and Spanish.

What Success Looks Like

You will be successful in this role if you can grow membership, increase revenue, improve conversion and retention, and develop teams that consistently achieve their sales goals.

We are looking for a leader who is hands-on, competitive, coachable, and passionate about sales and client relationships.

Compensation & Benefits

Salary: $42,000 - $45,000 per year + performance-based bonus/commission

Benefits and compensation are subject to company plan terms and eligibility.

• Free uniforms
• Paid time off
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Flexible schedule
• 401K
• Free massage or facial service each month
• PTO
• RSD392

Location

This position will work between our Hand & Stone Massage and Facial Spa locations in Doral and West Kendall, Florida.