Senior Customer Engineer, Majors, Raleigh, NC

Cloudflare; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

Cloudflare is looking for a Senior Solutions Engineer based in New York City. This role involves partnering with sales and providing technical support through presentations and proof-of-concept trials. Ideal candidates should have a background in CDN, networking, or SaaS, possess solid communication skills, and be able to manage multiple projects. Travel up to 50% is required for meetings and events. The position offers the chance to work with innovative products and collaborate with a diverse team.

Qualifications

• Previous experience as a Solutions Engineer or in another customer-facing role.
• Solid communication and presentation skills.
• Ability to manage multiple projects simultaneously.
• Highly driven, curious, and team-oriented.

Responsibilities

• Partner with sales to understand customer requirements.
• Prepare and deliver technical presentations to customers.
• Run proof-of-concept trials and identify customer needs.
• Build relationships within customer accounts.

Skills

Communication skills

Presentation skills

Project management

Team-oriented

Education

Bachelor's degree or equivalent work experience

Tools

Cloudflare products

CDN

Security technologies

Networking

SaaS environments

Job description

About Cloudflare: At Cloudflare, we are on a mission to help build a better Internet. We operate one of the world’s largest networks that protects, accelerates, and improves performance for millions of websites and other Internet properties for customers ranging from individual bloggers to Fortune 500 companies. Cloudflare’s intelligent global network gets smarter with every request, providing significant performance improvements and protection against spam and other attacks. The company has been named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

Senior Solutions Engineer – Raleigh, NC

What You’ll Do

• Partner with the sales team to understand customer requirements and provide sales support.
• Prepare and deliver technical presentations and demos that explain the benefits of Cloudflare products to existing and potential customers.
• Run proof‑of‑concept trials for customers.
• Identify and map customer initiatives and business problems to Cloudflare solutions.
• Build relationships and technical champions within customer accounts.
• Develop and present customer presentations at every enterprise organization level.
• Lead demo and proof‑of‑concept activities for Cloudflare prospects and customers.
• Create professional content such as white papers, blog posts, and other knowledge‑sharing activities to demonstrate expertise.
• Represent and evangelize Cloudflare at developer, community, technology, cybersecurity, and industry event focused discussions.
• Advising on best practices by applying in‑depth vertical knowledge or domain expertise.

Basic Requirements

• Previous experience as a Solutions Engineer or other customer‑facing technical role with CDN, security, networking, or SaaS.
• Solid communication, written and presentation skills.
• Ability to manage several projects and activities concurrently.
• Highly driven, curious, team‑oriented individuals with a sense of urgency.
• Bachelor’s degree or equivalent work experience.
• Up to 50% travel to attend meetings with prospects or customers, conferences, and industry events.

Desirable Skills

• Fundamental understanding of customer network and/or application architectures.
• Detailed knowledge of workflows from user to application, including hybrid architectures with Azure, AWS, and GCP.
• Experience with application and/or network security.
• Experience with SaaS application environments.
• Experience with VPN and remote access challenges.
• Experience with SIEM and log analytics platforms.
• Client OS fundamentals and software distribution knowledge.

Additional Desired Skills

• Experience interacting with senior executives to communicate a message of network and security transformation.
• Knowledge of routing, subnetting, split tunnels, SD‑WAN, and local internet breakout.
• Understanding of end‑user and application security risks such as DDoS, malware, phishing, and viruses.
• Knowledge of competitive market around CDN providers and Internet security technologies.

Additional Information

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any employment offer may be conditioned on the candidate’s authorization to receive such software or technology without sponsorship for an export license.

Equal Opportunity Employment

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please let us know if you require a reasonable accommodation to apply for a job.