Senior Customer Engineer, Majors, San Francisco

Cloudflare; San Francisco (CA); On-site; USD 221,000 - 271,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Fertility and family benefits

Equity plan participation

Job summary

A leading internet services provider is seeking a Senior Solutions Engineer for major accounts in San Francisco. This role requires strong experience in leading technical sales management and the ability to engage effectively with C-level executives. Responsibilities include building long-term relationships, providing solution designs, and identifying new revenue opportunities. Candidates should have polished communication skills and a deep understanding of core internet security technologies. The compensation ranges from $221,000 to $271,000 annually, depending on location.

Qualifications

• Strong experience in large account pre-sales management.
• Ability to engage C-level customer executives.
• Experience conducting technical validations and building champions.

Responsibilities

• Build and maintain long-term technical relationships with technical buyers.
• Provide solution designs to facilitate technical validation.
• Identify revenue opportunities and demonstrate value.

Skills

Polished communication and executive presentation skills

Experience managing technical sales

Understanding of Internet security technologies

Deep technical relationships development

Networking knowledge

Familiarity with regulatory requirements

Tools

JavaScript

Python

Go

Bash

Job description

Overview

About Cloudflare: We are on a mission to help build a better Internet. Cloudflare runs one of the world’s largest networks powering millions of websites and Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. We protect and accelerate Internet applications without requiring hardware, software installation, or code changes. Our network routes web traffic globally and improves performance while reducing spam and attacks. Cloudflare is recognized for its culture and innovation.

Location

Available Location: San Francisco, CA

Role

Senior Solutions Engineer, Majors Accounts

The Solution Engineering organization is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design, and an adoption roadmap for our customers. This is a Senior level, customer-facing technologist role within the Cloudflare Solutions Engineering team. You will have strong experience in large account pre-sales management and excellent verbal and written communications suited for executive-level engagement. You will speak about Cloudflare’s vision with C-level customer executives, build champions within technology ranks, drive sales for identified opportunities, and develop a revenue pipeline with opportunities that do not yet exist. You will work within a high-profile pursuit team dedicated to strategic accounts, in close collaboration with majors account executives attached to those accounts.

Responsibilities

• Build and maintain long-term technical relationships with technical buyers at assigned accounts, becoming a trusted advisor to stakeholders.
• Understand business-critical issues and provide solution designs to facilitate technical validation of Cloudflare within the customer’s infrastructure, coordinating with Cloudflare teams throughout the sales cycle.
• Identify and drive technical conversations across lines of business to uncover new revenue opportunities and demonstrate value across all parts of the account.
• Help customers define security and network transformation strategies and architect necessary security controls aligned with Cloudflare product suites.
• Represent the voice of the customer internally, engaging with Product and Engineering to meet customer needs.
• Evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity, and industry events with thought leadership and expertise.

Qualifications & Skills

• Polished communication and executive presentation skills, with the ability to drive discussions with a broad range of stakeholders from web developers to CISOs.
• Proven ability to build deep technical relationships with engineers and senior executives in large/strategic accounts; experience managing stakeholder relationships to build consensus on security solutions.
• Experience managing technical sales within large accounts.
• Developing champion-style relationships, driving technical wins, and assisting with technical validation.
• Deep understanding of core Cloudflare solution components and a desire to learn more:
• Internet security technologies (DDoS, Firewalls, TLS, VPN, DLP); networking (TCP/UDP, DNS, IPv4/IPv6, BGP, GRE, SD-WAN, MPLS, Global Traffic Management); HTTP technologies (reverse proxy, WAF, CDN, forward proxy); Zero-trust (ZTNA & SASE); cloud platforms (AWS, GCP, Azure); scripting or programming experience (JavaScript, Python, Go, Bash).
• Understanding of regulatory requirements (e.g., FedRAMP, GDPR, PCI DSS, HIPAA, SOC-2, ISO/IEC) or related experience.

Compensation & Benefits

• Compensation may be adjusted based on location. San Francisco: $221,000–$271,000; Los Angeles: $211,000–$257,000.
• This role is eligible for incentive compensation under Cloudflare’s Sales Compensation Plan; estimated on-target incentive may be earned as part of the annual salary range.
• Equity: Eligible to participate in Cloudflare’s equity plan.
• Benefits: Health, dental, vision, FSA, commuter benefits, fertility and family benefits, mental health support, EAP, and more. Benefits may vary by location.

Additional Information

• Cloudflare is an equal opportunity employer. We value diversity and inclusiveness and consider all qualified applicants without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, disability, medical condition, family care status, or any other basis protected by law. We are AA/Veterans/Disabled.
• Reasonable accommodations are available for applicants with disabilities. If you require accommodations to apply, please contact HR.
• Some positions may require access to information protected under U.S. export control laws.

Sound like something you’d like to be part of? We’d love to hear from you!