Senior Customer Engineer, Named - NYC

Cloudflare; New York (NY); On-site; USD 234,000 - 292,000; Full time

Benefits offered by this job

Medical/Rx Insurance

401(k) Retirement Savings Plan

Flexible paid time off

Job summary

Cloudflare is looking for a Senior Solutions Engineer in New York, NY, who will support technical sales of Cloudflare solutions. Responsibilities include engaging with customers to identify challenges, leading proof-of-concept activities, and creating tailored presentations. Candidates should have a Bachelor's Degree and 5+ years of pre-sales experience in a technical role. This position offers a salary range of $234,000 to $292,000 annually and requires occasional travel. The role is hybrid with strong benefits, including health insurance and a retirement savings plan.

Qualifications

• Minimum 5 years of pre-sales experience.
• Experience in a role like Solutions Engineer with CDN and networking exposure.
• Demonstrated ability to manage multiple projects.

Responsibilities

• Partner with sales to understand customer requirements and provide support.
• Lead proof-of-concept activities for customers.
• Create and present tailored customer presentations.

Skills

Customer-facing technical experience

Solid communication skills

Strong grasp of network design

Knowledge of security threats

Experience with SaaS technologies

Education

Bachelor's Degree

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We value candidates who have the instinct to spot a "normalized" problem and the AI‑native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy and views AI as a partner in solving tough problems, you’ll fit right in.

Location

NYC

What You’ll Do As a Senior Solutions Engineer

The Pre‑Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit‑for‑purpose solution design, and adoption roadmap for our customers. You will partner with the sales team to understand customer requirements, provide sales support, prepare and deliver technical presentations and demos, and run proof‑of‑concept trials.

Customer Engagement & Solution Mapping

• Identify customer initiatives and business challenges and map them to appropriate Cloudflare solutions.
• Build technical champions and strong relationships within customer accounts.
• Lead demonstration and proof‑of‑concept activities for both prospects and customers.
• Develop and present customer presentations tailored for all organizational levels within an enterprise customer’s organization.

Expertise & Evangelism

• Demonstrate and share Cloudflare expertise with peers through the creation of professional content, including white papers, blog posts, and other knowledge‑sharing activities.
• Represent and evangelize Cloudflare externally with thought leadership and expertise at developer, community, technology, cybersecurity, and industry‑focused events.
• Apply in‑depth vertical knowledge or domain expertise to advise on best practices.

Required Qualifications

• Bachelor's Degree or equivalent relevant work experience.
• Minimum 5 years pre‑sales experience.
• Proven experience in a customer‑facing technical role such as Solutions Engineer, with exposure to CDN, security, networking, or SaaS technologies.
• Solid written, verbal, and presentation communication skills.
• Demonstrated ability to manage multiple projects and activities concurrently.
• Highly motivated, curious, and collaborative team player who works with a sense of urgency.

Travel Requirement

• The position requires up to 50% travel for attending meetings with prospects or customers, participating in conferences and industry events, and collaborating with Cloudflare colleagues.

Desired Skills, Knowledge & Experience

• Networking & Application Architecture: Strong grasp of fundamental customer network and application designs, including detailed knowledge of the user‑to‑application workflow in hybrid environments (Azure, AWS, GCP).
• Security: Understanding, knowledge, or experience with application and network security.
• SaaS & Remote Access: Familiarity with SaaS application environments and challenges related to VPN/remote access.
• Monitoring & Analytics: Experience or knowledge of SIEM and log analytics platforms.
• Client Management: Foundational knowledge of client OS and software distribution.
• Executive Communication: Demonstrated ability to interact with and communicate messages of network and security transformation to senior‑level staff and executives.
• Networking Expertise: Strong understanding of routing, subnetting, split tunnels, SD‑WAN, and local internet breakout.
• Security Risks: Familiarity with common end‑user and application security threats, including DDoS, malware, phishing, and viruses.
• Market Knowledge: Awareness of the competitive landscape, particularly concerning CDN providers and internet security technologies.

Bonus Points

• Education: While graduate‑level degrees in Computer Science, Engineering, or related fields are noted, this is not a strict requirement; we welcome candidates from all backgrounds.
• Certifications: Relevant certifications such as Azure, AWS, or GCP Architect are a plus.

Compensation

Compensation may be adjusted depending on work location.

This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on‑target incentive compensation that may be attained in this role.

For New York, New Jersey, Washington, Washington DC, and California (excluding Bay Area) based hires: Estimated annual salary of $234,000.00 – $292,000.00.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future, and make life a little easier and fun!

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On‑demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

Cloudflare is not just a highly ambitious, large‑scale technology company; we have a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers—at no cost.

Athenian Project

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. This is available publicly for everyone to use; we do not store client IP addresses or sell user data.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at [e-mail] or by mail at 101 Townsend St. San Francisco, CA 94107.