Senior Solutions Engineer - Data Platform & Cloud

Immuta Inc.; Boston, Columbus, College Park (MA, OH, MD); Hybrid; AUD 251.000 - 294.000; Vollzeit

Zusammenfassung

Immuta seeks a Solutions Engineer to act as a technical leader within the global support organization. You’ll diagnose high-impact issues, influence product and process improvements, and help ensure customer success across our Data Provisioning Platform.

In this hands-on, customer-facing role, you’ll work across Product and Engineering to improve reliability, scale incident response, and contribute to knowledge-sharing initiatives while ensuring an excellent customer experience.

Qualifikationen

• 5+ years in technical support, systems engineering or DevOps in SaaS/enterprise software.
• Solid knowledge of Linux, Docker, Kubernetes and networking fundamentals.
• Experience with APIs and service-based applications.
• Experience with AWS, Azure or Google Cloud (certifications welcome).
• Experience with Snowflake, Databricks, BigQuery, Redshift or Starburst/Trino.
• Strong incident response and root-cause analysis experience.

Aufgaben

• Triage, diagnose and resolve complex customer issues across systems.
• Lead cross-functional incident response and postmortems.
• Create and maintain internal docs, runbooks, and knowledge base content.
• Identify trends and advocate for product/process improvements.
• Collaborate with Product/Engineering to inform roadmap.
• Contribute to automation, observability, and knowledge sharing.
• Participate in weekend/holiday on-call roughly every six weeks.

Kenntnisse

Linux systems

APIs

Analytical thinking

Communication

Collaboration

Customer-focused

Problem solving

Incident response

Tools

Docker

Kubernetes

AWS

Azure

Google Cloud

Snowflake

Databricks

BigQuery

Redshift

Starburst/Trino

Jobbeschreibung

Immuta seeks a Solutions Engineer to act as a technical leader within the global support organization. You’ll diagnose high-impact issues, influence product and process improvements, and help ensure customer success across our Data Provisioning Platform.

In this hands-on, customer-facing role, you’ll work across Product and Engineering to improve reliability, scale incident response, and contribute to knowledge-sharing initiatives while ensuring an excellent customer experience.