Solutions Engineer

Immuta Inc.; Boston, Columbus, College Park (MA, OH, MD); Hybrid; AUD 251,000 - 294,000; Full time

Benefits offered by this job

Healthcare

Stock options

Parental leave

Unlimited PTO

Learning resources

Job summary

Immuta Inc. is seeking a Solutions Engineer to lead complex, cross-functional technical support for a global customer base. You will diagnose multi-system issues, coordinate incident response, and drive product improvements while clearly communicating findings to diverse audiences.

This hands-on, customer-facing role emphasizes collaboration, proactive problem solving, and a deep commitment to reliable data provisioning and trusted experiences across the platform.

Qualifications

• 5+ years in technical support, systems engineering, or DevOps in SaaS or enterprise software.
• Strong experience with Linux, Docker, Kubernetes, and networking fundamentals.
• Experience with APIs and service-based applications.
• Experience with AWS, Azure, or Google Cloud (certifications welcome).
• Experience with Snowflake, Databricks, BigQuery, Redshift, Starburst/Trino.
• Experience with complex incident response and root cause analysis across organizations.
• Excellent communication and collaboration skills for diverse audiences.
• Curious, adaptable and customer-obsessed mindset.

Responsibilities

• Triage, diagnose and resolve complex customer issues spanning multiple systems or integrations.
• Lead cross-functional incident response and assist in root cause analysis and postmortems.
• Develop and maintain internal docs, runbooks and knowledge base content.
• Analyze recurring issues and advocate for product or process improvements.
• Collaborate with Product and Engineering to reflect customer feedback in roadmaps.
• Contribute to automation, observability and knowledge-sharing to improve support efficiency.
• Participate in weekend and holiday on-call (roughly every six weeks).

Skills

Analytical thinking

Communication

Collaboration

Problem-solving

Education

N/A

Tools

Docker

Kubernetes

APIs

AWS

Azure

Google Cloud

Snowflake

Databricks

BigQuery

Redshift

Starburst/Trino

Job description

Job Description

Immuta is the Data Provisioning Company, helping organizations provision secure, governed data access at the speed modern business demands. We automate access by policy and by request—eliminating tickets, reducing risk, and enabling both humans and AI systems to work with data safely and instantly.

Founded in 2015, Immuta is trusted by Fortune 500 companies and government agencies worldwide and operates as a hybrid workplace globally.

• Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst.
• Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies.
• $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.
• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland.

About the Team

Immuta’s mission is to make data secure, accessible, and trusted for every organization - and our Technical Support team plays a critical role in achieving it. As part of the Product organization, we’re deeply embedded in the product lifecycle, working with Engineering to diagnose issues, improve reliability and supportability, and ensure every customer realizes value from day one.

We take pride in our deep technical expertise, clear communication, and collaborative approach. We deliver mission-critical support to customers worldwide 24x7x365. Every challenge is an opportunity to improve - strengthening Immuta’s Data Provisioning Platform and enhancing the experience for customers around the world.

Your Role

As a Solutions Engineer, you’ll serve as a technical leader and escalation point within the support organization. You’ll tackle complex, high-impact issues and participate in initiatives that prevent problems before they occur.

This is a hands-on, customer-facing role for someone who combines deep technical expertise with a proactive mindset - helping shape both the quality of our customer experience and the maturity of our global support operations.

CORE RESPONSIBILITIES

• Triage, diagnose and resolve complex customer issues that span multiple systems or integrations, collaborating across Product, Engineering, and Customer Success.
• Lead and coordinate cross-functional incident response and assist in root cause analysis and postmortem reviews.
• Develop and maintain high-quality internal documentation, runbooks, and customer-facing knowledge base content.
• Analyze recurring issues and trends to identify and advocate for product or process improvements.
• Collaborate with Product and Engineering teams to represent customer feedback in roadmap and feature planning.
• Contribute to automation, observability, and knowledge-sharing initiatives that improve the efficiency and predictability of support delivery.
• Participate in weekend and holiday on call (roughly once every six weeks)

REQUIRED EXPERIENCE

• 5+ years of experience in technical support, systems engineering, or DevOps within SaaS or enterprise software environments.
• Knowledge of Linux systems, Docker, Kubernetes, and networking fundamentals
• Experience working with APIs and service-based applications
• Experience with AWS, Azure, or Google Cloud (AWS Cloud Practitioner or equivalent experience or certification)
• Experience with at least one of the following data cloud platforms: Snowflake, Databricks, Google BigQuery, Redshift, Starburst/Trino
• Experience with complex incident response and root cause analysis initiatives spanning multiple organizations.
• Strong analytical and problem-solving skills, with the ability to balance reactive resolution and proactive improvement.
• Excellent communication and collaboration skills - able to translate technical findings for diverse audiences.
• Curious, adaptable, and customer-obsessed - passionate about turning challenges into opportunities for learning and improvement.
• Team first / collaborative approach to problem solving and customer relationships.
• Embodies Immuta’s values: mission-focused, humble intellect, independent achiever, helpful, and caring.

$175,000 - $205,000 a year

Benefits

• 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)
• Stock Options
• Paid parental leave (Both Maternity and Paternity)
• Unlimited Paid time off (U.S. based positions)
• Learning and Development Resources

Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

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