Senior Solutions Engineer — Banking & FSI (SaaS CX)

Talkdesk; Philadelphia (Philadelphia County); On-site; USD 157,000 - 235,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Disability Insurance

Employee Assistance Program (EAP)

Uncapped paid time off

14 paid holidays annually

Job summary

Talkdesk is seeking a Senior Solutions Engineer specialized in Banking, Financial Services, and Insurance (FSI) in Philadelphia. This role involves consulting with customers to tailor AI-powered solutions for their needs. Ideal candidates have 8+ years in SaaS, strong presentation skills, and the ability to engage C-level discussions. The role offers a competitive salary ranging from $157,000 to $235,000, health insurance, and flexible paid time off among other benefits.

Qualifications

• 8+ years of experience as a Solutions Engineer in SaaS.
• Experience selling to Mid-Market and Enterprise enterprises.
• Ability to deliver compelling presentations.

Responsibilities

• Conduct research on customers' business environments and challenges.
• Engage in discovery conversations with customers to identify their needs.
• Design and deliver tailored presentations demonstrating Talkdesk solutions.
• Assist with Scope of Work for customer implementations and pilots.

Skills

Presentation skills

Problem-solving skills

Communication skills

Knowledge of UCaaS

Knowledge of CCaaS

Knowledge of CRM Software

Education

B.S. in Computer Science, Software Engineering, AI, or MIS

Job description

Talkdesk is seeking a Senior Solutions Engineer specialized in Banking, Financial Services, and Insurance (FSI) in Philadelphia. This role involves consulting with customers to tailor AI-powered solutions for their needs. Ideal candidates have 8+ years in SaaS, strong presentation skills, and the ability to engage C-level discussions. The role offers a competitive salary ranging from $157,000 to $235,000, health insurance, and flexible paid time off among other benefits.