Senior Solutions Engineer: AI Banking & FSI for Enterprises

Talkdesk; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Talkdesk is seeking a Senior Solutions Engineer specializing in Banking, Financial Services, & Insurance in New York, NY. The role requires 8+ years in SaaS solutions with strong presentation and problem-solving skills. You will engage with prospective customers, lead technical discussions, and design tailored solutions. Ideal candidates will have a B.S. in Computer Science or related fields, and experience in addressing the needs of mid-market and enterprise customers. Embrace inclusivity and diversity as part of Talkdesk’s mission.

Qualifications

• 8+ years as a Solutions Engineer in SaaS.
• Ability to command attention through compelling presentations.
• Excellent communication with technical and non-technical audiences.

Responsibilities

• Conducts research to prepare for meetings with prospects.
• Carries out discovery conversations to uncover customer needs.
• Designs and delivers presentations showcasing Talkdesk’s capabilities.
• Generates value statements illustrating financial benefits of solutions.
• Scopes, executes, and manages customer pilots and POCs.

Skills

Presentation skills

Problem-solving skills

Technical communication

Customer relationship management

Knowledge of UCaaS

Knowledge of CCaaS

Education

B.S. in Computer Science, Software Engineering, AI, MIS or equivalent work experience

Job description

Talkdesk is seeking a Senior Solutions Engineer specializing in Banking, Financial Services, & Insurance in New York, NY. The role requires 8+ years in SaaS solutions with strong presentation and problem-solving skills. You will engage with prospective customers, lead technical discussions, and design tailored solutions. Ideal candidates will have a B.S. in Computer Science or related fields, and experience in addressing the needs of mid-market and enterprise customers. Embrace inclusivity and diversity as part of Talkdesk’s mission.