Solutions Engineer

Free resume; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Sentry in San Francisco seeks a Solutions Engineer to help our largest customers embed Sentry into their applications and workflows, from SDK integration to ensuring alerts reach the right teams. You’ll translate customer needs into effective implementation plans and drive business value.

As part of a cross-functional team, you’ll create educational content, how-to scripts, and demos, acting as a trusted advisor for instrumenting software engineering and monitoring best practices.

Qualifications

• 3+ years in Solutions Engineering, Implementation Consulting, Support, or Software Development with customer-facing experience.

Responsibilities

• Understand customer pain points and translate into onboarding plans.
• Develop best-practices content and tutorials for error and performance management.

Skills

Solutions Engineering

Customer-facing communication

Presentation skills

Job description

Direct company application on jobs.ashbyhq.com . Zero third-party aggregator forms.

Job Description

About Sentry

Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.

Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.

About the role:

The Solutions Engineering team at Sentry is responsible for helping our largest customers successfully embed Sentry into their applications and workflows, from integrating our SDK to making sure alerts and issues make it to the right place at the right time. Solutions Engineers will be interfacing with customers to ensure optimal implementation and utilization ensuring that:

Developers can effectively identify and resolve slowdowns and errors in their applications.

Development teams increase developer productivity and customer satisfaction.

In this role you will

Understand customers’ pain points and objectives and translate those into implementation and onboarding plans to meet those objectives and demonstrate business value.

Develop best practices, educational offerings, and content around error and performance management, open-source, or the Sentry product (ex: “how-to” articles and/or videos on specific functionality of the product).

Act as a trusted advisor and subject-matter expert for customers to assist with instrumenting software engineering and monitoring best practices

Provide workshop-level interaction to customers in order to drive the maturity of use and broader adoption.

Work cross-functionally (internally) to provide feedback to the product and development teams and align Sentry’s product roadmap with improving time to value-delivered.

You’ll love this job if you

Enjoy talking about technology and interfacing with engineers and engineering leaders.

Appreciate working in a dynamic environment, on a variety of projects with customers from lots of different industries.

Love flexing your creative brain by developing solutions, resources, and content from scratch (scripts, code samples, demos, sales-consumable collateral/documents, etc.).

Have a fast-paced, results-driven mindset.

Love developer tools, open-source, and/or all things software development life cycle!

Qualifications

3+ years as a Solutions Engineer (preferred), Implementation Consultant, Support Engineer, or Software Developer with experience leading projects and/or working with customers.

Please note- we’re hiring a variety of levels so if you are interested but have less or more experience- please still apply!

Possess excellent communication and presentation skills.

Problem solver, knowledgable, and can-doer

The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $140,000 to $190,000 USD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits for more details about the Company’s benefit plans/programs.

Equal Opportunity at Sentry

Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.