Senior Solutions Engineer

CircleCI; San Francisco (CA); On-site; USD 153,000 - 191,000; Full time

Job summary

I did my part and supported the Regular Toilet in San Francisco is seeking a Senior Solutions Engineer. You will be the trusted technical advisor, assisting customers with product implementation and optimizing their software delivery processes.

Ideal candidates will have 5 to 10 years of experience in the application development or DevOps space, and expertise in CI/CD practices and solutions selling within a SaaS environment. The role offers a competitive salary range with opportunities for career growth.

Qualifications

• 5‑10 years experience in application development, devops, or CI/CD.
• Experience in a customer-facing technical role, preferably in SaaS.
• Ability to lead presentations and demonstrations.

Responsibilities

• Lead the technical implementation of demonstrations and proof-of-concepts.
• Serve as a trusted technical advisor for customers.
• Conduct analysis of customer use cases and provide feedback.

Skills

Solutions selling

CI/CD concepts

DevOps practices

Python

Shell scripting

Docker

Linux containers

Presentation skills

Customer engagement

Job description

Senior Solutions Engineer at CircleCI, you will be the customer’s trusted technical advisor throughout the sales and retention lifecycle. You’ll provide hands‑on advice for cloud‑based and single‑tenant deployment and product guidance with CircleCI’s largest prospects and customers. You will serve as the technical expert and owner of deal validation strategy, collaborating with account executives and success managers to identify customer business goals, needs, and pains and showing how CircleCI can address them.

What You’ll Do

• Lead the technical implementation and day‑to‑day management of CircleCI Demonstrations and proof‑of‑concepts.
• Demonstrate the technical feasibility integrated into our customer’s technology stack, ensuring early customer success and a long‑term business relationship.
• Serve as a technical advisor and subject matter expert for customers, offering guidance on product implementation, adoption, and best practices.
• Conduct in‑depth analysis of customer use cases, identify opportunities for product optimization, and provide feedback to internal teams for improvements.
• Support strategic planning conversations with customer executives; connect software delivery challenges with corporate objectives, articulating their full business impact.
• Lead technical discussions with enterprise clients, addressing complex issues, customizations, and integrations to meet customer‑specific requirements.
• Develop and deliver technical training sessions, workshops, and documentation to empower customers to maximize the value of CircleCI products.
• Stay up‑to‑date on industry trends, product updates, and emerging technologies to continuously enhance your technical knowledge and customer support capabilities.

What We’re Looking For

• 5‑10 years experience as an engineer in the application development, devops, or CI/CD space.
• Extensive experience with solutions selling in a technical customer‑facing role, such as Sales Engineer, Solutions Engineer, Customer Success Engineer, or similar position, preferably in a SaaS or software development environment.
• Strong proficiency in CI/CD concepts, DevOps practices, software configuration, and scripting languages like Python, Shell, etc.
• Knowledge of Docker or Linux containers in general.
• Outstanding presentation skills. Comfortable leading presentations and demos of our platform to groups, both technical and non‑technical, in‑person and virtually.
• Proven track record of engaging with enterprise clients, understanding their technical requirements, and delivering solutions that drive customer success.
• Ability to work collaboratively with cross‑functional teams, Sales, Product, and Engineering, to advocate for customer needs and provide valuable insights for product enhancement.

Ideal Candidates might also have:

• Experience developing mobile applications across iOS and Android devices.
• Strong ops/infrastructure knowledge, especially networking and security.

United States Base Pay Range: $153,000 – $191,000 USD

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CircleCI is an Equal Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.