Senior Solutions Consultant, Cloud IT Operations

Automox; Oregon; Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

401K Match

Flexible PTO

Health Plans with employer support

Equity for Full-Time Employees

Internet Reimbursement

Home office stipend

Job summary

Automox is seeking a Senior Solutions Consultant to join our Customer Experience team, blending deep product knowledge with customer goals to deliver value throughout the lifecycle. You will build lasting relationships, proactively identify opportunities, and advocate for customers internally to ensure our solutions evolve with their needs.

You will independently lead onboarding, platform implementation, and ongoing performance reviews, while collaborating with CSMs to remove barriers and drive

Qualifications

• 4+ years proven experience in a customer-facing technical role such as Systems Administration, Desktop Support, Solutions Engineering, or comparable technical IT role.
• Expert proficiency in at least one core OS—Windows, macOS, or Linux—including administration, configuration, troubleshooting, and update management.
• Proven production patch management experience, including deployment planning, testing, maintenance windows, reboot coordination, and failed-update troubleshooting.
• Hands-on experience with endpoint or configuration management tools such as Automox, MECM/SCCM, Intune, WSUS, Jamf, NinjaOne, ManageEngine, BigFix, Tanium, or Ansible.
• Clear communication with technical and business stakeholders, from SysAdmins to C-level executives. Prior external consulting experience is preferred, not required.
• Ownership of engagements, competing priorities, and follow-through; a collaborative approach and willingness to expand current skill set and contribute broadly to team and company objectives.
• Preferred: familiarity with GitHub/Git, Jira, and customer success, CRM, or service delivery tools such as ChurnZero, Gainsight, Salesforce, or Rocketlane.
• Preferred: experience writing original scripts, working with APIs, Python, or Go, and administering multiple operating systems.

Responsibilities

• Lead onboarding, platform implementation, solution optimization, and ongoing performance reviews.
• Assess customer environments and build Automox policies, device groups, and patching workflows aligned with their operational needs.
• Build customer trust through technical leadership, platform education, and clear guidance, including during challenging conversations.
• Partner with CSMs to address technical barriers, improve adoption, and maximize customer outcomes.
• Investigate patching and endpoint issues, document findings, and coordinate timely escalation to Support and Engineering.
• Maintain clear engagement documentation and create reusable knowledge base articles, scripts, and technical guidance.
• Read, troubleshoot, and modify PowerShell or Bash scripts; contribute scripts and software deployment content to our Worklet and Third-Party Software catalogs.
• Improve service delivery and internal tooling, and contribute to shared technical projects and knowledge sharing.

Skills

Windows OS

macOS

Linux OS

Patch management

Scripting

PowerShell

Bash

Python

Go

APIs

GitHub

Jira

CRM tools

Tools

Automox

MECM/SCCM

Intune

WSUS

Jamf

NinjaOne

ManageEngine

BigFix

Tanium

Ansible

Job description

Automox is seeking a Senior Solutions Consultant to join our Customer Experience team, blending deep product knowledge with customer goals to deliver value throughout the lifecycle. You will build lasting relationships, proactively identify opportunities, and advocate for customers internally to ensure our solutions evolve with their needs.

You will independently lead onboarding, platform implementation, and ongoing performance reviews, while collaborating with CSMs to remove barriers and drive