Implementation Manager

Triwill Group; United States; Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Stock options

Medical, dental, vision benefits

401(k) and company match

Remote work option

10 weeks paid family leave

Unlimited vacation time

Employee recognition programs

Job summary

Vodori is seeking an experienced Implementation Manager to join our team in the United States. You will lead multiple customer implementations, expansions, and data migrations, ensuring timely delivery and high satisfaction while coordinating with cross-functional teams.

You will engage with executives and stakeholders, manage dependencies, and drive adoption of Vodori solutions. The role emphasizes strong project management, communication, and client-facing skills across complex deployments.

Qualifications

• 2-4 years of experience in professional service projects or process consulting engagements, ideally in consulting, SaaS implementation, business analysis, or product management.
• Familiarity with business process optimization, workflow, and enterprise content management concepts.
• Strong attention to detail, organization skills, and proficiency in project management.
• Proven ability to effectively prioritize work with strong follow-through on task completion.
• Direct client engagement experience with a track record of delivering high customer satisfaction.

Responsibilities

• Manage all phases of product implementations, including project planning, requirements capture, testing and delivery, client communication, launch support, and data migration/integration coordination.
• Understand complex business requirements and translate customer needs into configuration solutions while enforcing best practices.
• Act as a trusted advisor with comprehensive product knowledge, aiming to understand client goals and pain points while advising on optimal product configurations.
• Define and adhere to project schedules, managing competing priorities and mitigating risks.
• Adhere to established internal processes and methodologies to onboard customers to Vodori.
• Proactively identify blockers or gaps in customer implementations and elevate appropriately.

Skills

Project management

Executive-level meetings

Client engagement

Prioritization

Strong written/verbal communication

Tools

JIRA

SharePoint

Zendesk

HubSpot

GUIDEcx

Job description

Vodori is in search of an experienced, self-directed, and passionate Implementation Manager to join our team! The ideal candidate is a confident self-starter who is comfortable being customer facing (including facilitating executive-level meetings) and looking to make an immediate impact. This individual must have strong project management skills and a demonstrated ability to manage multiple projects simultaneously. The Implementation Manager is responsible for ensuring timely project delivery for new implementations, customer expansions, data migrations, and system integrations. They will manage internal dependencies, customer contingencies, and competing priorities to ensure customer satisfaction and drive early adoption of Vodori.

This position is on the Implementation team and reports to the Senior Manager, Global Implementation and Configuration.

Are you the right candidate for Vodori?

You may be if you have:

• 2-4 years of experience in professional service projects or process consulting engagements, ideally in consulting, SaaS implementation, business analysis, or product management.
• Familiarity with business process optimization, workflow, and enterprise content management concepts.
• Strong attention to detail, organization skills, and proficiency in project management.
• Proven ability to effectively prioritize work with strong follow-through on task completion.
• Direct client engagement experience with a track record of delivering high customer satisfaction.
• Ability to run and direct large meetings, juggling multiple stakeholders with competing interests and priorities.
• Strong written and verbal communication skills.
• Knowledge of the promotional content approval process or experience in regulated industries (preferred).
• Experience with data cleaning, import, and migration (preferred); intermediate to advanced Excel skills are a bonus.
• Experience with tools such as JIRA, SharePoint, Zendesk, HubSpot, and GUIDEcx (preferred).

You must also be able to:

• Manage all phases of product implementations, including:

  Project planning

  Requirements capture

  Testing and delivery

  Client communication

  Launch support

  Data migration and integration support and coordination

• Understand complex business requirements and translate customer needs into configuration solutions while enforcing best practices.
• Act as a trusted advisor with comprehensive product knowledge, aiming to understand client goals and pain points while advising on optimal product configurations.
• Define and adhere to project schedules, managing competing priorities and mitigating risks.
• Adhere to established internal processes and methodologies to consistently and efficiently onboard customers to Vodori.
• Proactively identify any potential blockers or gaps in customer implementations and elevate appropriately.

If selected, what will we provide to you?

• Competitive salary
• Company bonus program or commission plan
• Stock options (that’s right, every employee owns a piece of Vodori)
• Medical, dental, vision benefits
• 401(k) and company match
• Remote work option
• 10 weeks paid family leave
• Unlimited vacation time (Yes, really!)
• Employee recognition programs

Vodori is an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex, (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by federal, state and/or local laws.