Senior Solutions Architect – Global Customer Systems

Apple Inc.; Austin (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Apple Inc. in Austin, Texas seeks a Solutions Architect to own end-to-end system design for customer-facing, partner-facing, and agent-facing platforms within AppleCare Sales, Service & Support.

You will convert business problems into concrete technical architecture, collaborate with cross-functional teams, and guide production delivery with a focus on privacy, availability, and performance.

Qualifications

• 10+ years in software engineering with a focus on system design or solution architecture.
• Experience designing and documenting engineering specifications for inter- and intra-system interactions.
• Experience architecting distributed systems for high availability and horizontal scalability.

Responsibilities

• Own end-to-end system design for new business initiatives across the platform ecosystem.
• Define interfaces, data flows, and integration patterns for upstream and downstream services.
• Author design specs and technical user stories for engineering teams to implement.
• Lead design reviews focused on fault tolerance, observability, and scalability.
• Present architectural options and roadmaps to leadership and partner teams.

Skills

System design

Technical architecture

Distributed systems

API contracts

Data flows

Backend stacks

Education

BS/MS in Computer Science or related field

Tools

Java

Python

SOA

J2EE

Oracle

NoSQL

Job description

Apple Inc. in Austin, Texas seeks a Solutions Architect to own end-to-end system design for customer-facing, partner-facing, and agent-facing platforms within AppleCare Sales, Service & Support.

You will convert business problems into concrete technical architecture, collaborate with cross-functional teams, and guide production delivery with a focus on privacy, availability, and performance.