Senior Solutions Architect, Digital Operations & AI

PagerDuty; Carson City (NV); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

Employee stock purchase program

Job summary

PagerDuty, a leader in digital operations management, is seeking a Principal Solutions Consultant to join our US-based team. You will be the technical face of PagerDuty across the US, partnering with CTOs, CIOs, and VPs of Engineering to redefine how enterprises manage digital operations, resilience, and automation.

You will bridge customer strategic needs with PagerDuty’s roadmap, evangelize the PagerDuty Operations Cloud, mentor sales teams, and advise C-suite leaders on AI, SRE maturity,

Qualifications

• 15+ years of experience in technical leadership, solutions architecture, or product management within SaaS/DevOps/Cloud infrastructure.
• Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises.
• Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys.
• Deep domain expertise in Incident Management, SRE, AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response.
• Exceptional public speaking and written communication skills.
• Ability to travel across the US and occasionally overseas.

Responsibilities

• Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.
• Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media.
• Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in our long-term roadmap.
• Provide architectural oversight and executive presence for our most complex, high-stakes enterprise opportunities across the US.
• Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations.
• Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on.

Skills

Technical leadership

Solutions architecture

Product management

SaaS

DevOps

Cloud infrastructure

Job description

PagerDuty, a leader in digital operations management, is seeking a Principal Solutions Consultant to join our US-based team. You will be the technical face of PagerDuty across the US, partnering with CTOs, CIOs, and VPs of Engineering to redefine how enterprises manage digital operations, resilience, and automation.

You will bridge customer strategic needs with PagerDuty’s roadmap, evangelize the PagerDuty Operations Cloud, mentor sales teams, and advise C-suite leaders on AI, SRE maturity,