Head of Customer Deployments & Onboarding

FleetWorks Technology, Inc.; San Francisco, Chicago (CA, IL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Top tier cash and equity compensation

Competitive medical, dental, andvision

Fully covered lunches and dinners

Growth and reward for contributions

Job summary

FleetWorks Technology, Inc. seeks a Head of Deployments to own the customer journey from onboarding to go-live and ongoing adoption for our B2B freight tech platform. You will scope what we commit to, set expectations with customers, and balance them with engineering capabilities.

You'll lead deployments, train teams, and build documentation to empower customers to self-serve, while creating a scalable project management system across Product, CS, and Engineering.

Qualifications

• Experience owning implementation or technical customer-facing delivery roles in B2B software.
• Ability to coach engineers and manage technical customer relationships.
• Hands-on with configuring workflows and reading integrations.

Responsibilities

• Own Customer Deployments end-to-end: onboarding, go-live, and adoption.
• Partner with engineering and product leadership on changes reducing engineering work on customer builds.
• Build and maintain a cross-functional project management system for Product, CS, and Engineering.
• Scope work from customer needs into clear, realistic requirements for integrations.
• Learn the product deeply and configure workflows; know when to turn a one-off into a feature.
• Own rollout and custom workflows to drive expansion with existing customers; provide enablement and documentation.
• Manage and develop the deployment team, starting with the deployment strategist.

Skills

Implementation ownership

Customer-facing delivery

B2B software experience

Technical storytelling

Job description

FleetWorks Technology, Inc. seeks a Head of Deployments to own the customer journey from onboarding to go-live and ongoing adoption for our B2B freight tech platform. You will scope what we commit to, set expectations with customers, and balance them with engineering capabilities.

You'll lead deployments, train teams, and build documentation to empower customers to self-serve, while creating a scalable project management system across Product, CS, and Engineering.