Senior Solutions Architect

Pantheon; United States; Remote; USD 137,000 - 165,000; Full time

Job summary

Pantheon is seeking a Solutions Architect to join their Technical Solutions team, focusing on onboarding customers and maximizing their value on the Pantheon platform. The ideal candidate will have extensive experience in Drupal and WordPress development, strong customer relationship skills, and the ability to oversee complex application migrations.

Benefits

Flexible time off, sick days, and 13 paid holidays (US)

Comprehensive medical coverage: health, dental, vision

Paid parental leave and family planning benefits

Monthly allowance for wellness and reading

Team-based and company-wide events

Qualifications

• 5+ years developing enterprise Drupal sites.
• 2+ years experience developing WordPress sites.
• 1+ years providing architectural guidance for WordPress and Drupal sites.

Responsibilities

• Guide migrations of complex Drupal and WordPress applications.
• Serve as Technical Lead for cross-functional teams.
• Build and maintain trusted relationships with multiple customers.

Skills

Customer Success

Technical Lead

Performance Analysis

Relationship Management

Education

Bachelors of Computer Science or related field

Job description

About Pantheon

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations, including Clorox and the United Nations, drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

The Role

Pantheon’s Technical Solutions team directly supports our largest and most strategic customers, helping them to successfully onboard onto the Pantheon platform and derive immediate and ongoing value from working with us.

We are seeking a passionate, driven, and customer success-focused Solutions Architect to join our Technical Solutions team. As a Solutions Architect, you will help our partners and customers build applications that perform as well as possible on the Pantheon platform and serve as technical lead for a cross-functional delivery team.

This is a remote position open to candidates based in the United States or in Canada (Toronto, ON, or Vancouver, BC).

What You Need to Succeed:

• Guide migrations of complex Drupal and WordPress applications from the pre-sales stage all the way through to launch
• Serve as Technical Lead to a cross functional team with expertise in CDN configuration, content migrations, and application debugging.
• Document complex architectures and development workflows. Coach customer web teams on ways to adopt those processes.
• Be a Technical Resource for Customer Success Managers as they engage with customers on their application and WebOps challenges. This includes both internal discussions and customer-facing meetings to help ensure the customer is getting the most from their investment in Pantheon.
• Work directly with multiple customers at a time, building and maintaining a trusted relationship with them.
• Debug a site’s performance by analyzing a number of data sources and identifying connections that aren’t readily apparent.
• Recommend standard solutions to resolve performance issues without help.
• Work across the Organization to standardize solutions for common performance issues.
• Help maintain custom solutions once implemented

What You Bring To The Table

• Bachelors of Computer Science or a related field, or equivalent experience
• 5+ years developing enterprise Drupal sites
• 2+ years experience developing WordPress sites
• 1+ years providing architectural guidance for WordPress and Drupal sites
• Extensive experience analyzing enterprise-grade WordPress/Drupal sites for performance issues on both the frontend and backend.
• Experience building and running continuous integration systems for WordPress/Drupal sites
• Experience with architectural documentation and technical writing
• Proven ability to manage customer relationships, including escalations from customers who are frustrated with their experience to date.

Bonus Points For

• Experience developing with Node and Next.js
• Deep knowledge of the Pantheon platform and workflows (or other platforms in the Open Source community)
• Experience training other on technical topics

What We Offer

We have all the usual perks and benefits, but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry-competitive compensation and equity plan
• Time off to recharge
  • US: Flexible time off, sick days, and 13 paid holidays
  • Canada: Paid time off (PTO), paid sick leave (PSL), and 11 paid holidays
• Comprehensive medical coverage: health, dental, vision
• Paid parental leave (plus fertility, adoption, and other family planning benefits)
• In-office workspace available in San Francisco (US) and Vancouver (Canada)
• Top-of-the-line equipment and tools
• Monthly allowance for wellness, reading, and access to LinkedIn Learning for continued development
• Team-based and company-wide events and activities that inspire, educate, and cultivate

Pantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process, please contact [e-mail]. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

Compensation:

The base salary range for this role is as follows:

• United States: $137,000- $165,000
• Vancouver, BC & Toronto, ON (Canada): CAD 150,000-165,000

This position also offers a performance bonus dependent on company performance. Our salary ranges are determined by role, level, and location.

United States: After an offer is made and accepted, E-Verify will be used to confirm your identity and employment eligibility, as required by the U.S. Department of Homeland Security.

Visa sponsorship is not available at this time.

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