Senior Solution Architect

Ushur; United States; Remote; USD 150,000 - 175,000; Full time

Job summary

Ushur is seeking a Senior Solution Architect to drive quality and scalable solution designs for customer implementations. This role requires a strong understanding of customer engagement challenges and involves creating complex workflows, leading technical documentation, and ensuring solutions meet standards. Ideal candidates will have extensive experience in cloud applications and a passion for technology in a fast-paced SaaS environment.

Benefits

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Qualifications

• 10+ years of experience designing technical solutions for cloud applications.
• Experience architecting end-to-end technical solutions.
• AWS Certified Solutions Architect – Associate certification required.

Responsibilities

• Create and build complex workflows using best practices.
• Write solution and technical documentation including ERDs and data flow diagrams.
• Lead scope definition and requirements analysis for customer engagements.

Skills

Technical consulting

Solution design

Customer engagement

Problem solving

Negotiation

Education

Bachelor's degree in Computer Science

Tools

Postman

Jira

Asana

Job description

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This range is provided by Ushur. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $175,000.00/yr

Additional compensation types

Annual Bonus and Stock options

Ushur delivers the world’s first AI-powered Customer Experience Automation (CXA) platform, purpose-built to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, and Cigna.

For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, MI, MN, MO, MA, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY.

The Professional Services team at Ushur works as a bridge between customers, sales, product and engineering teams to ensure the successful sale, onboarding, expansion and renewal of our customers. In the role of Senior Solution Architect, you will drive quality and scalable solution designs for our customer implementations. You will require a strong understanding of common business challenges related to customer engagement, use of AI/ML, and customer experience automation in our go to market industries of insurance, healthcare, and financial services. You will be part of the growing team and collaborative environment where your opinion and ideas matter.

What You'll Do:

• Create and build complex Workflows using industry best practices
• Write solution and technical documentation including ERDs, data flow diagrams, and business process flows
• Establish and promote best practices across consulting and sales engineering teams to drive technical excellence and solution consistency
• Utilize your outstanding technical consulting skills to implement software solutions
• Lead and drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment
• Provide technical oversight on multiple customer engagements and ensure solutions meet standards
• Provide support and technical implementation on multiple projects at multiple clients
• Quarterback tactical teams to proactively ensure smooth deployment of features at scale
• Act as a Subject Matter Expert by proactively addressing ad hoc inquiries and delivering technical content to support organizational needs
• Understand Customer business requirements and design scalable end-to-end solutions to satisfy them
• Lead both in person and remote sessions with key client stakeholders from business or technical audiences
• Supporting product development, bugs using Asana and Jira

What You Bring:

• Bachelor's degree in Computer Science or equivalent experience
• 10+ years of experience designing technical solutions for cloud applications
• Experience Architecting end-to-end technical solutions that balance customer needs, scalability, security, and operational excellence
• Hands on experience in developing, integrating, Unit Testing and documenting REST APIs using tools like Postman, and Playwright
• Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365
• Extensive experience with Contact Center technologies, including the design and deployment of scalable customer support solutions
• In-depth knowledge of Customer Data Platforms (CDPs) and their integration within marketing ecosystems
• Proficiency in Data Warehousing concepts and the utilization of Analytics tools to derive actionable insights
• Demonstrated ability to architect solutions that align with business objectives and enhance the overall customer journey
• Strong understanding of data governance and compliance considerations in marketing contexts
• Hands-on experience with technologies enabling omnichannel communications, such as SMS gateways, VoIP systems, chatbot frameworks, and social media integration tools
• Experience designing AI/ML-enabled customer experiences such as personalization engines, chatbots, or predictive analytics solutions
• Strong understanding of various machine learning model types, including supervised, unsupervised, reinforcement learning, and deep learning models (e.g., CNNs, RNNs, transformers)
• Familiarity with model training pipelines, evaluation metrics, and lifecycle management
• Deep understanding of cloud-native solution design principles, including high availability, scalability, and security best practices
• AWS Certified Solutions Architect – Associate certification or equivalent (e.g., Azure Solutions Architect Expert, Google Cloud Associate Cloud Engineer) required
• Solid organizational skills, including attention to detail and multi-tasking
• Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel.
• Strong problem solving and negotiation skills
• Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge
• Customer-first behavior
• Strong verbal, written, and presentation skills
• Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, enthusiastic and with a “can do” attitude

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Engineering

• Industries

  Software Development and Technology, Information and Media

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

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