Senior Solution Delivery Consultant - Post Implementation

ntst; Overland Park (KS); On-site; USD 90,000 - 130,000; Full time

Job summary

Netsmart is seeking a Senior Solution Delivery Consultant in Managed Services to support post-implementation activities, optimize systems, and deliver strategic guidance for healthcare clients. You will translate data into actionable insights, support technical reporting, and drive client success across clinical workflows and billing processes.

The ideal candidate has health IT implementation experience, strong project management skills, and expertise with Netsmart EHR solutions including

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• Health care information technology implementation experience (2+ years) including troubleshooting data and software.
• Process improvement experience (1+ year).
• Project execution experience (1+ year).

Responsibilities

• Complete complex system configuration and assist with testing as necessary; ensure proper configuration management and change control processes
• Gather and document business requirements based upon client requirements and known system functionality
• Lead design sessions to uncover interdependencies and design decision impacts using recommended practices
• Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants
• Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership; analyze data to determine configuration readiness
• Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives
• Identify and execute process improvement opportunities and efficiencies
• Identify and generate documentation for best practices in methodology

Skills

Healthcare IT implementation

Process improvement

Project execution

Netsmart EHR (myAvatar)

JavaScript

HTML

CSS

ASP.NET

C#

VB.NET

Crystal Reports

SSRS

SQL

Tableau

SSIS

myAvatar experience

Billing systems

CPT/HCPCS coding

837P/837I claims

remittance processing

835 interpretation

denial management

A/R knowledge

Education

Bachelor's degree or equivalent relevant work experience

Job description

Senior Solution Delivery Consultant – Managed Services

As a Senior Solution Delivery Consultant in Managed Services, your ability to build lasting client relationships, paired with your expertise in myAvatar, drives meaningful long term impact. Working post-implementation, you support established clients by offering expert guidance, system optimization, and strategic recommendations that drive value and stability. Your ability to build lasting relationships and understand each client's unique environment ensures they remain engaged, supported, and less likely to be at risk.

We’re looking for someone with strong skills in healthcare technology. A background in EHR systems, particularly myAvatar, is highly valuable. Experience in clinical workflows, data analytics, and healthcare billing is a strong plus. The ideal candidate will be able to translate data into actionable insights, support technical reporting needs, and contribute to client success across a variety of healthcare IT challenges. Strong project and task management skills, along with the ability to work independently and solve problems efficiently, are essential for thriving in our fast-paced, client-facing environment.

At Netsmart, improving care delivery isn't just our aspiration; it's our passion!

For more than 50 years, we've been a healthcare software company developing technology and providing services in the post-acute and human services markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Responsibilities

• Complete complex system configuration and assist with testing as necessary; ensure proper configuration management and change control processes
• Gather and document business requirements based upon client requirements and known system functionality
• Lead design sessions to uncover interdependencies and design decision impacts using recommended practices
• Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants
• Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership; analyze data to determine configuration readiness
• Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives
• Identify and execute process improvement opportunities and efficiencies
• Identify and generate documentation for best practices in methodology

Qualifications

Required

• Bachelor's degree or equivalent relevant work experience
• At least 2 years of health care information technology implementation experience including troubleshooting data and software applications
• At least 1 year of process improvement experience
• At least 1 year of project execution experience

Preferred

• Experience with programming solutions similar to JAVA Script, HTML, CSS, Asp.NET, C#, Visual Basic, VB.net
• Experience with Netsmart EHR solutions
• Experience within the Netsmart client industries (clinical, human services, long-term care, senior living, etc.)
• Experience with reporting solutions similar to Crystal Reports, SSRS, SQL, Tableau, SSIS
• At least 2 years' Netsmart EHR solution work experience (myAvatar)
• Experience in Billing system maintenance or implementation
• Experience with CPT/HCPCS coding for behavioral health, including inpatient and outpatient services.
• Experience with 837P/837I claims, and clearinghouse workflows.
• Knowledge of remittance processing, 835 interpretation, and denial management.
• A/R knowledge, including aging, reconciliation, and follow-up strategies.
• Familiar with eligibility ve