Senior Solution Consultant, Strategy Collection

Atlassian; New York (NY); Remote; USD 132,000 - 208,000; Full time

Benefits offered by this job

Ample time off

Annual education budget

Paid volunteer days

Job summary

Atlassian is hiring a Senior Solution Consultant with a Strategy Collection focus to join our Advisory Services Delivery team as an individual contributor. You’ll be an Atlassian expert delivering guidance to drive value realization for clients who purchased Advisory Services.

Expect to work with enterprise customers, aligning product capabilities with business outcomes. You’ll help clients showcase successes, expand the reach of Atlassian technologies, and travel up to 30% domestically and

Qualifications

• 6-8 years of experience within SaaS companies.
• 5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership.
• Demonstrated expertise in Enterprise Agility, including experience discovering enterprise, program, and team-level ways of working and anti-patterns.
• Direct experience working with software development, Agile, or enterprise strategy & planning tools (e.g. Strategy Collection (Align, Focus, Talent, Jira Plans), Rally, Rational Team Concert RTC, ADO, VersionOne, etc.)
• Experience with Rovo, Agentic AI, MCP, and/or other AI integrations.
• You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication.

Responsibilities

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers.
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions.
• Identify and promote opportunities for service and product expansion within a client’s organization.
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams.
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas.
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers.
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events.

Skills

SaaS experience

Customer-facing experience

Enterprise agility

Strategic guidance

Atlassian products knowledge

Tools

Strategy Collection (Align, Focus, Talent, Jira Plans)

Rally

Rational Team Concert RTC

Azure DevOps (ADO)

VersionOne

Job description

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Overview

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Senior Solution Consultant with a Strategy Collection focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. AtlassianSenior Solution Consultantsare experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team isaccomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

Responsibilities

What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
• Identify and promote opportunities for service and product expansion within a client’s organization
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background:

• 6-8 years of experience within SaaS companies
• 5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
• Demonstrated expertise in Enterprise Agility, including
  • Experience discovering enterprise, program, and team-level ways of working and anti-patterns, providing guidance on organizational, operational, and delivery dysfunction
  • Expertise in mapping customer operational practices to product capabilities and design solutions that reinforce their enterprise strategy and operating model at scale
  • Delivery of successful enterprise strategy & planning tool implementation, deployment, integration, enablement, and adoption outcomes into complex customer environments
  • Direct experience working with software development, Agile, or enterprise strategy & planning tools (e.g. Strategy Collection (Align, Focus, Talent, Jira Plans), Rally, Rational Team Concert[RTC], ADO, VersionOne, etc.)
• Experience with Rovo, Agentic AI, MCP, and/or other AI integrations
• You're fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication.

It’s nice if you are:

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experienced working with large customers in a consulting or technical expert capacity

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world's best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team .

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Pay Ranges

In The United States, We Have Three Geographic Pay Zones. For This Role, Our Current Base Pay Ranges For New Hires In Each Zone Are:

Zone A: $159,300 - $207,975

Zone B: $143,370 - $187,178

Zone C: $132,219 - $172,619

In Canada, for this role, our current base pay range for new hires is:

Canada: CA$125,100 - CA$163,325

Qualifications

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

Benefits & Perks

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

About Atlassian

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.