Senior Solution Consultant, Strategy Collection

Atlassian; Austin (TX); Remote; USD 159,000 - 208,000; Full time

Benefits offered by this job

Annual education budget

Paid volunteer days

Ample time off

Job summary

At Atlassian, Advisory Services professionals help enterprise customers solve complex challenges using Atlassian products and practices. You will partner with customers to align on strategic outcomes, create prescriptive guidance, and drive successful outcomes across teams.

Fluency in English is required, with international travel up to 30%. We value deep industry expertise, cross-functional collaboration, and the ability to translate customer needs into scalable solutions, while working in a

Qualifications

• 6-8 years of experience in SaaS environments.
• Experience engaging with customers from technical admins to executives.
• Demonstrated enterprise agility and guidance on organizational and delivery matters.
• Experience with enterprise tools like Align, Jira Plans, Rally, RTC, ADO, VersionOne.

Responsibilities

• Collaborate with Advisory Services to align on strategic outcomes and deliver exceptional service to customers.
• Partner with customers to address business challenges using Atlassian products and solutions.
• Identify opportunities for service and product expansion within a client's organization.
• Cultivate industry and solution expertise and stay current with best practices.
• Create technical guidance and prescriptive content to meet customer goals.
• Work with cross-functional teams to advocate for customer needs and innovative solutions.
• Travel up to 30% domestically, and occasionally internationally.

Skills

Enterprise agility

Stakeholder management

SaaS experience

Travel up to 30%

Tools

Align

Jira Plans

Rally

RTC

Azure DevOps

VersionOne

Job description

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Overview

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

Responsibilities

What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
• Identify and promote opportunities for service and product expansion within a client’s organization
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background

• 6-8 years of experience within SaaS companies
• 5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
• Demonstrated expertise in Enterprise Agility, including
• Experience discovering enterprise, program, and team-level ways of working and anti-patterns, providing guidance on organizational, operational, and delivery dysfunction
• Expertise in mapping customer operational practices to product capabilities and design solutions that reinforce their enterprise strategy and operating model at scale
• Delivery of successful enterprise strategy & planning tool implementation, deployment, integration, enablement, and adoption outcomes into complex customer environments
• Direct experience working with software development, Agile, or enterprise strategy & planning tools (e.g. Strategy Collection (Align, Focus, Talent, Jira Plans), Rally, Rational Team Concert[RTC], ADO, VersionOne, etc.)
• Experience with Rovo, Agentic AI, MCP, and/or other AI integrations
• You’re fluent in English, and nice to have a second language such as Spanish, French, or Portuguese for business communication.

It’s nice if you are

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experienced working with large customers in a consulting or technical expert capacity

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we’re motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Pay Ranges

• Zone A: $159,300 - $207,975
• Zone B: $143,370 - $187,178
• Zone C: $132,219 - $172,619

In Canada, for this role, our current base pay range for new hires is:

• Canada: CA$125,100 - CA$163,325

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone’s perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.